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Bill Kay Buick GMC - Service Center
Downers Grove, IL
732 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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732 Reviews of Bill Kay Buick GMC - Service Center
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December 03, 2020
Not an overall good experience. Went in with a coupon found on their website, only to be told that i couldn't use it. Was told they would give me $5 off instead, which they never applied to the invoice. found on their website, only to be told that i couldn't use it. Was told they would give me $5 off instead, which they never applied to the invoice. While there they said they found a bad lug nut and bolt (that the lug nut screws onto), but because they are nice they would replace both for free. Problem is, it had to be their team that did the damage when they served the car in January since no one else has touched the car. Now i question the quality of their work. The day after my appointment, an unexpected electrical hiccup showed up in my car. I called and the first words i heard were, an oil change couldn't cause that. I.E., not our problem. But they did tell me i could bring it in. Luckily that hiccup hiccup'ed again as i was getting ready to drive there and everything went back to normal so i didn't need to. Good service representative, but i question their entire service department now. More
by dlturkington
Verified CustomerEmployees Worked With
Brian Wilson
December 03, 2020
I am very grateful for the honesty, professional and knowledge of mu service team at Bill Kay GMC. They keep me on schedule with all of my vebicle needs ( Pontiac G6 GXP 211, 575) Hats off to James O. & knowledge of mu service team at Bill Kay GMC. They keep me on schedule with all of my vebicle needs ( Pontiac G6 GXP 211, 575) Hats off to James O. & Brian W. Happy Holidays and stay safe! More
by THOSEEYES777
Employees Worked With
James O , Brian Wilson
November 30, 2020
Went in for routine maintenance and the inspection revealed a leak. Fortunately it was caught while still under warranty. They were able to fix it that same day. Was given a loaner so I didn’t have revealed a leak. Fortunately it was caught while still under warranty. They were able to fix it that same day. Was given a loaner so I didn’t have to wait there. A little over 3 hours later my vehicle was done. More
by GVGOEDEN
Employees Worked With
Brian Wilson
November 25, 2020
Excellent job..service..great people great feedback..helpful immediately results friendly. Would recommend to other..no pressure sales willing to bend and give options..thanks to all feedback..helpful immediately results friendly. Would recommend to other..no pressure sales willing to bend and give options..thanks to all More
by vmcgm
Employees Worked With
Tyler Eubanks, Brandon Dahlgren, Brian Wilson
November 24, 2020
They tried over charging me for a similar oil change. I’ve had an electrical problem for months and there is no clear cut direction we need to take. They say they send it to Corporate but I’ve heard that I’ve had an electrical problem for months and there is no clear cut direction we need to take. They say they send it to Corporate but I’ve heard that before. A price for service should be discussed before any work is done. I went to cashier and asked if she could see my last oil change and she said she had to get a service writer. He is alway sweet and gave me a $5 off but that still didn’t make me worried that the machanic didn’t have a clue when it comes to how many quarts. It seams that they are letting new people dictate what they want to charge. It was very upsetting I don’t like drama !!! Or want to worry if a simple oil change will turn into an argument of how many quarts a truck takes. More
by A-DSAFETY
Employees Worked With
Terry Bryan
November 23, 2020
Called the day of service to see if I could come in and get the check engine light read and then Schedualed the service a different day knowing they get busy, they ended up offering to fix it that day. I w get the check engine light read and then Schedualed the service a different day knowing they get busy, they ended up offering to fix it that day. I was so great full that they got me in on such short notice and very appreciative in that. thank you to everyone on the team!!! More
by W.campbell7438
Employees Worked With
Service department
November 20, 2020
The dealership made this a pleasant experience. It was quick and efficient and they totally fixed the issue. I felt very comfortable with their advice and suggestions for servicing my vehicle. quick and efficient and they totally fixed the issue. I felt very comfortable with their advice and suggestions for servicing my vehicle. More
by kls119
Employees Worked With
Kirk - service writer
