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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.5
732 Reviews

732 Reviews of Bill Kay Buick GMC - Service Center

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December 15, 2020

Thanks to all for a great visit. I appreciated the respect and courtesy I received while at the dealership. Happy Holidays and Happy New Year. See you next oil change. More

by scroberson22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Dec 17, 2020 -

Bill Kay Buick GMC responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

December 12, 2020

Everyone was friendly and helpful. It was a little disappointing that my battery would already be dying when the car is less than 2 years old but it was covered under warranty which was nice. More

by kgara518
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger
Dec 15, 2020 -

Bill Kay Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

December 12, 2020

Nice to work with. Fast service. Good communication. Front and back brakes. Hard to fill 25 words so I will keep writing until I hit the word minimum lol More

by KTSEPS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger
Dec 15, 2020 -

Bill Kay Buick GMC responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

December 12, 2020

Kurt was a great representative of this dealership. He went out of his way to explain what the diagnostics and how long it would take to get it done. It was a wonderful experience dealing with Kurt. More

by Pat pionto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Krueger
Dec 15, 2020 -

Bill Kay Buick GMC responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Dec 15, 2020 -

Pat pionto responded

Kurt is definitely a great representative of your customer service. A definite keeper. Look forward to dealing with Kurt in the future.

December 10, 2020

I was happy with the service department, but unhappy when I found out Buick no longer makes 4 door sedans. My next new vehicle will not be a Buick as I do not want a truck or suv. More

by teprodian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Krueger
Dec 14, 2020 -

Bill Kay Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

December 09, 2020

Too notch service and friendly and helpful staff. They informed me and kept in touch. It was ready on time and all went well. Thanks More

by SJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Dec 11, 2020 -

Bill Kay Buick GMC responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

December 08, 2020

I come back time after time bc you will not find a more respectful and understanding dealership around. You will not find a service department works so hard to keep thier appointments on time so you can ge More

by CJOLLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger
Dec 10, 2020 -

Bill Kay Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

December 04, 2020

We brought our GMC truck in with a warning light and they were great. They diagnosed the problem quickly and got it fixed. They were very welcoming. More

by CAMI_60611
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger
Dec 07, 2020 -

Bill Kay Buick GMC responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

December 04, 2020

So far, each time I’ve come there for service, the service has been good and the people in the service department have been courteous and helpful and explained what needed to be done and/or what was w More

by r.laws
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Dec 07, 2020 -

Bill Kay Buick GMC responded

Thank you so much for your review! Happy customers are our goal and our mission and it’s exciting to see that this was delivered to you during your experience. Should there be anything else you need, please don’t hesitate to let us know. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

December 04, 2020

Always a confident feel when taking my car for service at Bill Kay. On time appointment and the service staff kept informed of service status, allowed me to feel in control of the total service. More

by JohnL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Dec 07, 2020 -

Bill Kay Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

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