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Bill Kay Buick GMC - Service Center
Downers Grove, IL
732 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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732 Reviews of Bill Kay Buick GMC - Service Center
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December 24, 2020
The folks in the body shop did an excellent job. Our Yukon was done in 2 days, there were no cost overruns, and the work looks perfect. A great job all around. Yukon was done in 2 days, there were no cost overruns, and the work looks perfect. A great job all around. More
by ROGKAR
Verified CustomerEmployees Worked With
Chris Vitro
December 23, 2020
Had an appointment for an oil change.I was informed that I had 3 oil leakes in various places. Total amount including oil change would be around $600, and almost 3 more hours for the work. I did not have th I had 3 oil leakes in various places. Total amount including oil change would be around $600, and almost 3 more hours for the work. I did not have the time and asked if the descriptions of the work and price were included in my paperwork to show to my son and was told "yes". Later on the phone with my son, I wanted to read the info, and nothing of the sort was included. Need I say I was disappointed! Friendly staff, prompt service, uncomfortable seating, clean environment. First such experience of this type. More
by ANAZI39
Employees Worked With
Brian Wilson, Kurt Krueger
December 23, 2020
The service department took care of my repair quickly and when there was an unanticipated issue, they gave me a loaner right away. Great service! when there was an unanticipated issue, they gave me a loaner right away. Great service! More
by ejchem07
Employees Worked With
Brian Wilson
December 22, 2020
I want to recommend the service department if my life depended on it. Dropped off my truck for service show me a car battery that I didn't need problems still there I had to call constantly to get update depended on it. Dropped off my truck for service show me a car battery that I didn't need problems still there I had to call constantly to get updated on my vehicle following day I get a call saying the service manager would contact me never received the phone call The serviceman I dealt with his name was Nino. More
by brainnork
Employees Worked With
Nino
December 18, 2020
I absolutely love Bill Kay Nissan because of the continuous service I have received from the time I purchased my vehicle up until now when I gave to take it to be serviced I have always recieved e continuous service I have received from the time I purchased my vehicle up until now when I gave to take it to be serviced I have always recieved excellent service from this dealership and because of it I have recommended others. Thanks More
by CWILLIAMSCARES
Employees Worked With
Eric, Jeremy thanks again , Terry Bryan, Bob Giovanonni, Brian Wilson, Kurt Krueger, Bob Jordan
December 18, 2020
Awesome service every time I go there I’m asked or when I am in the waiting being asked any anything is needed please let them know am in the waiting being asked any anything is needed please let them know More
by CWILLIAMSCARES
Employees Worked With
Mike Lugowski, Dan Imundo, Brandon Dahlgren
December 17, 2020
I was planning on an oil change this week and was notified this week by email thru On Star that it was due. After a short wait I was on my way. notified this week by email thru On Star that it was due. After a short wait I was on my way. More
by NETTOM
Employees Worked With
Brian Wilson
December 16, 2020
Great service department and great tech he diagnosed the problem in minutes also Brian got me a vehicle as I had to leave the vehicle overnight problem in minutes also Brian got me a vehicle as I had to leave the vehicle overnight More
by rims6
Employees Worked With
New Brian can’t remember his last name but he was excellent
