Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Bill Kay Buick GMC - Service Center
Downers Grove, IL
732 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
732 Reviews of Bill Kay Buick GMC - Service Center
Sort by
December 31, 2020
Great car service and experience. Would Highly recommend it to all our friends. Have been using this dealership for almost 15 years. Outstanding experience overall it to all our friends. Have been using this dealership for almost 15 years. Outstanding experience overall More
by Sbavdic
Verified CustomerEmployees Worked With
Kurt Krueger
December 30, 2020
Always the best and most professional service and staff. Prompt appointment at the last minute as we requested, and great job. Also washed our car! Prompt appointment at the last minute as we requested, and great job. Also washed our car! More
by Downers Doll
Employees Worked With
Brian Wilson, Kurt Krueger
December 30, 2020
My service manager, Kurt, was great!! Had collision guy look at a dent in my back bumper and gave me a $2200 quote to fix. Tool to collision craft and the pulled it out for $100. Nice try. look at a dent in my back bumper and gave me a $2200 quote to fix. Tool to collision craft and the pulled it out for $100. Nice try. More
by Cdljr68
Employees Worked With
Kurt Krueger
December 30, 2020
Brian’s excellent customer service! He kept me informed via text. I was on time for my appointment, so the service performed was completed in a timely manner. via text. I was on time for my appointment, so the service performed was completed in a timely manner. More
by Patricia.Redding-Page
Employees Worked With
Brian Wilson
December 30, 2020
Went in for an oil change and everything went smoothly and quickly . I was especially pleased with the scheduling person who suggested the best least busiest time for an appointment . It worked out great1 and quickly . I was especially pleased with the scheduling person who suggested the best least busiest time for an appointment . It worked out great1!!! More
by ALBERGORS
Employees Worked With
Brian Wilson
December 29, 2020
Brian was awesome and very understanding. He addressed my concerns and made sure to take care of the problems I had. Also helped me get a demo vehicle when there was none available at the time, but still my concerns and made sure to take care of the problems I had. Also helped me get a demo vehicle when there was none available at the time, but still made it happen. More
by Skeptyk
Employees Worked With
Brian Wilson
December 26, 2020
Was in and out and they took care of a warranty issue also. Was very pleased overall. Will definitely continue to bring my truck back for continued service. also. Was very pleased overall. Will definitely continue to bring my truck back for continued service. More
by kpwalsh85
Employees Worked With
John Marcus, Mike Lugowski, Brandon Dahlgren, Steve Miller, Luigi Robles
December 25, 2020
I came in for a recall on GMC Terrain and Brian was friendly and courteous. I also had to replace my headlight bulb. It’s a shame the price of the bulb was $25 and labor was almost $100. friendly and courteous. I also had to replace my headlight bulb. It’s a shame the price of the bulb was $25 and labor was almost $100. More
by TATA1745
Employees Worked With
Brian Wilson
December 25, 2020
I didn’t take my truck in.... feeling like avoiding service confrontation. I woke to a Phone call Christmas Eve morning from a service rep, who immediately confronted me about his guys not saying what service confrontation. I woke to a Phone call Christmas Eve morning from a service rep, who immediately confronted me about his guys not saying what I said they did. I do not want this confrontation for service on my vehicle. i’m uncomfortable taking my truck in now. More
by alan.wade.ickes
Employees Worked With
I’m not sure who it was, woke me up to confront me about my review, this happened when I bought the car too... bully
December 25, 2020
Oil change and a TSB on the rear brakes. Great communication with service writer and get a question answered directly from the mechanic. Adding to get minimum words. communication with service writer and get a question answered directly from the mechanic. Adding to get minimum words. More
by thestanicks
Employees Worked With
Can’t temper names
