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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.5
732 Reviews

732 Reviews of Bill Kay Buick GMC - Service Center

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January 12, 2021

Bill kay is a one of the good GM car dealers of Chicago located in the city of Downers Groove. They repair and maintain car as per the car owners expectations. They have a good staff in sales as well in ma More

by mjaeed069@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger
Jan 14, 2021 -

Bill Kay Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 08, 2021

Always friendly and do a nice job. Always feel like a valued customer. Easy to schedule appointments and service is quick and some right. Always a nice visit. More

by chicagofann34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Jan 13, 2021 -

Bill Kay Buick GMC responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 07, 2021

I stopped in for instructions re: my remote starter. Brian J.... came to the assistance of the salesman and answered our questions. Further conversation resulted in my bringing in my wife's car for an e More

by GEORE5402
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian J.......service and Steve (?) in sales
Jan 12, 2021 -

Bill Kay Buick GMC responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 06, 2021

Great service! Friendly and fast! Wayne was very professional and communication was excellent. The car looks great. I would use them again if needed. Thank you. More

by km
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Vitro
Jan 11, 2021 -

Bill Kay Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care!

January 06, 2021

Very nice and clean. Felt secure there. Cannot think of anything else to say . Blah blah blah blah blah blah blah blah blah blah blah blah blah. It’s not adding up these words. Hope you had a nice Christm More

by norma.hnilo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Jan 11, 2021 -

Bill Kay Buick GMC responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 06, 2021

I dropped my car off at 7:30 PM without an appointment. Brian took my information and said he would call in the morning. He called at 7:45 AM and the car was finished and ready for pickup at 10:00 AM. More

by PEGSGLEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger
Jan 11, 2021 -

Bill Kay Buick GMC responded

Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 05, 2021

Service was great, enjoyed the visit. What I’m not enjoying, is having to write this essay. Brian and group did well and I’ll be back for future service, but will not fill out another survey. Thank yo More

by lzock
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Jan 08, 2021 -

Bill Kay Buick GMC responded

Thank you so much for the nice review! We really appreciate this feedback and we'll be certain to share your compliments with Brian and the rest of the staff. We pride ourselves on offering high-quality customer service, and we're glad we were able to take care of you. It was our pleasure! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 05, 2021

The repairs were completed ahead of time and my vehicle was available quickly. Thank you for the quick service and follow up call to let me know the repairs were completed. More

by Greg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger
Jan 08, 2021 -

Bill Kay Buick GMC responded

We wanted to take a moment to let you know that we appreciate your business and your kind words on behalf of our team. It’s important that when our customers drop their vehicle off with us, they’re given the transparent and trustworthy service we know they deserve. We hope that if there’s anything else you need, you won’t hesitate to let us know. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 02, 2021

Did a good job, kept us informed and listened to what we had to say on items to thoroughly check. Brian was great to deal with! More

by LEIGHALLISON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Jan 06, 2021 -

Bill Kay Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

December 31, 2020

Service on 12/10 , oil change and auto stop not working, great. Part ordered to repair auto stop. Part received , installed 12/21 auto start still not working. Return on 12/28 for auto stop repair, but comp More

by STASZ50
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Brian Wilson
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