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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.5
732 Reviews

732 Reviews of Bill Kay Buick GMC - Service Center

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January 20, 2021

My oil change service was thorough and fast. The customer service was very friendly and explained everything that I needed to know about my vehicle. More

by PICKENST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Krueger
Jan 22, 2021 -

Bill Kay Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 20, 2021

Great service! They always call or sends texts with updates. Staff is all very friendly. Waiting area is clean and neat thank you for your service More

by mroberts6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger
Jan 22, 2021 -

Bill Kay Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 20, 2021

I visited this dealership on two different occasions for service and both times I received superb customer service! They are always upfront and honest with their customers. More

by n. green
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Jan 22, 2021 -

Bill Kay Buick GMC responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. We will be sure to share your feedback with the team. Please let us know if we can ever help you in the future. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 19, 2021

My check engine light came on and Brian was able to take it right in, drop a software update and even have it washed for me! Great service, great people and glad I found them! More

by mdthompson12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Jan 22, 2021 -

Bill Kay Buick GMC responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 18, 2021

Great job! Dropped off at 8 a.m., had my oil changed, tires rotated, and new wipers by noon. No hassle, good work, great service! More

by Sellisd77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger
Jan 21, 2021 -

Bill Kay Buick GMC responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Jan 21, 2021 -

Bill Kay Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 16, 2021

I always appreciate the expert care of my vehicle at Bill Kay Buick. Thank you for your years of dependable and quality maintenance service. stay well More

by GAILFROMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger
Jan 19, 2021 -

Bill Kay Buick GMC responded

We wanted to take a moment to let you know that we appreciate your business and your kind words on behalf of our team. It’s important that when our customers drop their vehicle off with us, they’re given the transparent and trustworthy service we know they deserve. We hope that if there’s anything else you need, you won’t hesitate to let us know. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 15, 2021

I came in for regular service and a “Engine” light on. I had no idea what I was facing. In a short time, I was told that there no problem and I would be out of there in about an hour. It was a good feelin More

by dg_minervini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Eubanks, Brian Wilson, Kurt Krueger
Jan 21, 2021 -

Bill Kay Buick GMC responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 14, 2021

Went to work right away and found issue and communicated other considerations to keep it running right and called for consultation. Consistent honest service Thanks More

by jamie.friedrich
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Jan 15, 2021 -

Bill Kay Buick GMC responded

Jamie, we really appreciate you taking the time to leave a review about your experience at our Auto Body Shop. We're glad to hear that you felt the Bill Kay Buick GMC team went above and beyond to help out with your vehicle needs. Thank you again for your continued business. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 14, 2021

In and out fast for oil change. Very nice people.Would In and out fast for oil change. Very nice people. Would be better if had cold beer and peanuts. Clean showroom Cold toilet seat tho More

by jpergler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger
Jan 15, 2021 -

Bill Kay Buick GMC responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 13, 2021

Brought the vehicle in to get some piece of mind about an issue. They were able to determine there was no issue and everything worked as expected. More

by PATRICK_U
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nino
Jan 15, 2021 -

Bill Kay Buick GMC responded

We appreciate your kind words, Patrick. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

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