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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.5
732 Reviews

732 Reviews of Bill Kay Buick GMC - Service Center

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February 05, 2021

I took my Chevrolet for bodywork. Wayne was professional and very helpful throughout the process. They did excellent work. The car look brand new. Car was delivered clean inside and outside. I would recomme More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Vitro
Feb 05, 2021 -

Bill Kay Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

February 03, 2021

I had my car towed into the dealership because of a flat tire. It turned out the tire had to be replaced. The tire had to be ordered and wouldn’t be there until late in the day or the next. They said they w More

by vetteboat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nino Baker
Feb 05, 2021 -

Bill Kay Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

February 02, 2021

I have been very pleased with the service department at Bill Kay always get me in when I need service Brian is very thorough I will continue to bring my vehicle there More

by James.Clancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Feb 04, 2021 -

Bill Kay Buick GMC responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

February 02, 2021

Great dealership with friendly and competent workers who get your car fixed and back on the road as soon as possible Very happy with the service. More

by matt_chi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger, Brian Jucha, Victoria Delgado, Nino Baker
Feb 04, 2021 -

Bill Kay Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

February 01, 2021

I’m grateful to the team that worked on my vehicle. I’m also pleased that Wayne kept me updated throughout the process. I will highly recommend Bill Kay to my friends and family! More

by rellison12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Weber, Chris Vitro, Brian Wilson
Feb 02, 2021 -

Bill Kay Buick GMC responded

We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of our team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 29, 2021

Simply put, Kurt Krueger and Brian Wilson, couldn’t have been more helpful. They went out of their way to repair my car. I highly recommend the staff of Bill Kay Buick GMC. Thanks guys! More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger, Victoria Delgado
Feb 01, 2021 -

Bill Kay Buick GMC responded

Thanks for your outstanding review, Steve! I'm very happy to hear that Kurt and Brian were of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 29, 2021

They take EXCELLENT CARE OF THEIR CUSTOMERS!!! I CANNOT WAIT TO PURCHASE MY NEXT VEHICLE 🚗 The wait times are short and I same day appointment More

by kacns63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Feb 01, 2021 -

Bill Kay Buick GMC responded

Thank you for sharing your experience with us. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 29, 2021

I appreciate how quickly my car was serviced. I waited less than an hour and felt comfortable with everyone wearing masks in the waiting area. Very pleased. More

by Nanmac23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nino Baker
Feb 01, 2021 -

Bill Kay Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 28, 2021

Friendly, courteous service. After the diagnostics was completed, the problem was explained in detail as well as the cost to repair it. A photo of the problem was shown to me and later the actual failing More

by ROUTLIFF
Recommend Dealer
Yes
Employees Worked With
Brian Jucha
Feb 04, 2021 -

Bill Kay Buick GMC responded

Thank you for writing this fantastic review and for giving us such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 26, 2021

Service is always top notch.. The work was completed ahead of when I expwcr d it to me complete. Everyone is nice and polite while visiting. More

by JONDDRAKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Jan 28, 2021 -

Bill Kay Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

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