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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.5
732 Reviews

732 Reviews of Bill Kay Buick GMC - Service Center

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February 26, 2021

Awesome service department and technicians!! I always go for and oil change and vehicle inspection, completely satisfied! The technician also writes a little smiley face on my next oil change sticker for my More

by Sharbear7683
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Krueger
Feb 26, 2021 -

Bill Kay Buick GMC responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

February 26, 2021

Great service! Quick and no long wait time. I went in for new windshield wipers after they froze and broke off. I got them replaced just in time for the snow that day. More

by T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Jucha
Mar 01, 2021 -

Bill Kay Buick GMC responded

We appreciate your kind words, T. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

February 26, 2021

They've gone above and beyond each time I've interacted with them. Also service is always very quick and friendly. Will be my go-to. More

by ashleylrios
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Jucha, Victoria Delgado
Mar 01, 2021 -

Bill Kay Buick GMC responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

February 25, 2021

Very good customer service and they took care of my Very good customer service and they took care of my issue. As soon as I got to the service department they took care of me right away. Thank you f More

by JFPerez21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Jucha
Feb 26, 2021 -

Bill Kay Buick GMC responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

February 25, 2021

Brian in service was incredibly helpful when I needed a new key fob. He and the service dept were fast, efficient, made my day easier. Thank you! More

by R_Walter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Jucha
Feb 26, 2021 -

Bill Kay Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

February 25, 2021

Very friendly staff and very efficient! I was able to pull my vehicle right in to the service garage. The area was clean and there was no wait time on paperwork. The work was done very quickly and they More

by Pjrospert
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Jucha, Victoria Delgado
Feb 26, 2021 -

Bill Kay Buick GMC responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

February 24, 2021

The staff at Bill Kay were very nice and professional all while my car was being repaired I was notified through out the whole process. More

by frangee56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Vitro
Feb 26, 2021 -

Bill Kay Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

February 24, 2021

Always have a good experience when I come to Bill Kay dealership. I bought my truck here, and I only use them for service and maintenance. Everyone is always very friendly and professional. Service is al More

by HankJanis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Feb 26, 2021 -

Bill Kay Buick GMC responded

Hank, thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Bill Kay Buick GMC and we look forward to your continued business! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

February 23, 2021

Getting my oil changed and having my car checked over was a breeze! I called for an appointment, was there a few minutes early. Brian helped me right away. I told him what I needed done. Waited in the very n More

by NANCYMENCONI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Jucha
Feb 24, 2021 -

Bill Kay Buick GMC responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

February 23, 2021

After dealing with an unreliable problem (unable to recreate at service) the service manager brought in other techs to investigate and properly bring resolution to our problem. Parts were ordered and t More

by BIG10BOILERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Jucha
Feb 24, 2021 -

Bill Kay Buick GMC responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

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