Bill Kay Buick GMC - Service Center

We bought our 2020 Acadia last fall. The sales process was low key and no pressure. They offered us a great price but couldn’t get the color that we wanted. Our sales guy Mike was really understanding wh was low key and no pressure. They offered us a great price but couldn’t get the color that we wanted. Our sales guy Mike was really understanding when we said we were going to another dealer to get that color by saying “I just want you to be happy “. Both the GM and service manager both sent us a note indicating that they would be more than glad to service our Acadia even though we bought it somewhere else. Recently, we had an issue with the infotainment system. The service department provided us with a loaner that was bigger than normal because I’m 6’3” and have arthritic knees. The car has been fixed and we haven’t had an issue since. More

I had a malfunction pop up suddenly on my Yukon. The Service Department was able to get me in the schedule quickly. I used online scheduling which allowed me to get an appointment while the dealership w Service Department was able to get me in the schedule quickly. I used online scheduling which allowed me to get an appointment while the dealership was closed. They found a recall which applied to my problem so there was no cost to me. More

Great job handling my problem that was difficult to recreate at service. Brian did a great job ensuring the right people looked at the problem and found and fixed it. recreate at service. Brian did a great job ensuring the right people looked at the problem and found and fixed it. More

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The body work was done good, but when we picked up the car we told them it was pulling to one side. So they did another alignment and rotated the tires. That did not fix the situation. So I took my Jeep C car we told them it was pulling to one side. So they did another alignment and rotated the tires. That did not fix the situation. So I took my Jeep Cherokee to my Jeep dealer and they discovered there was a bad wheel bearing from the accident. Thankfully I got a second opinion because it could have been a dangerous situation! More

Made a oil change appointment and was able to get in the day and time I needed. It was also completed before the allotted time day and time I needed. It was also completed before the allotted time More

I appreciated the car wash and the speediness of the oil change and tire rotation. Thx and have a nice day. PS:you should not require people to write a 25 word minimum response in the box.. change and tire rotation. Thx and have a nice day. PS:you should not require people to write a 25 word minimum response in the box.. More

They always communicate the costs and why they are what they are. And they always look for ways to save me money and time. They’re not the closest dealer, but I always go there for service. they are. And they always look for ways to save me money and time. They’re not the closest dealer, but I always go there for service. More

All they work at Bok dealership for very nice helpful and very courteous to me Ranbir very knowledgeable of what my needs were..Thank you very courteous to me Ranbir very knowledgeable of what my needs were..Thank you More

From start to finish, the service department was truly helpful, and didn’t make me feel like I was trying to get away with something. Other dealerships in the past have tried to turn things around so they helpful, and didn’t make me feel like I was trying to get away with something. Other dealerships in the past have tried to turn things around so they didn’t need to do the warranty work. The service department at Bill Kay made an effort to make everything run as smoothly as possible. More