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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.5
732 Reviews

732 Reviews of Bill Kay Buick GMC - Service Center

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March 31, 2021

Excellent service dept. Brian does a fantastic job every time I bring my Yukon in. Very knowledgeable and accommodating . Definitely recommend their service dept . G More

by scott.g
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Apr 02, 2021 -

Bill Kay Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

March 31, 2021

I had 8 recalls on my truck. I was told it would take 2 1/2 hours. Brian gave me his # while I waited for questions. My truck was done in time and washed. More

by Rioryank9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Apr 02, 2021 -

Bill Kay Buick GMC responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

March 30, 2021

I appreciate the laid-back atmosphere and exceptional service that you receive from the minute you pull into the service entry point. They also do excellent work to ensure that your vehicle remains in to More

by Ken R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Victoria Delgado
Apr 01, 2021 -

Bill Kay Buick GMC responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

March 30, 2021

Great service my car is always ready on time and cleaned upon return. The service people always keep me informed on the work and tell me about any future work that will need to be done. More

by DOm0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Apr 02, 2021 -

Bill Kay Buick GMC responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

March 26, 2021

The Bill Kay service team has always done a great job They always take care of any of my service needs Brian who took care of me was great I did not notice Brian picture below More

by JOELIVINGSTON951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian last name?
Mar 29, 2021 -

Bill Kay Buick GMC responded

Hi Joe, and thanks for the great feedback! We're very happy that Brian was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

March 23, 2021

Brian Wilson is a first class guy.. wonderful and pleasant experience. I got there on time Brian took my car with the service and then 15 minutes later they all change and car was ready and washed. More

by waqasakkawi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Mar 26, 2021 -

Bill Kay Buick GMC responded

Thanks for the great feedback! We're very happy that Brian was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

March 22, 2021

This dealership is pretty amazing. I purchased my 2015 Buick LaCrosse from Bill Kay. My vehicle has only been serviced at Bill Kay. The service team is knowledgeable, polite and respectful. More

by ymccrary14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Mar 23, 2021 -

Bill Kay Buick GMC responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

March 22, 2021

Good communication but when I got the car back it leaked all the transmission fluid out in my driveway and left a huge stain. Sent it back they fixed it. Noticed there was no windshield fluid and filled it More

by Chris W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Vitro
Mar 24, 2021 -

Bill Kay Buick GMC responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

March 20, 2021

Great service. Friendly and helpful. I did not have to wait long for my oil change which was nice I could get on with my day. More

by spare670
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Imundo, Brian Wilson, Kurt Krueger, Brian Jucha, Victoria Delgado
Mar 22, 2021 -

Bill Kay Buick GMC responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

March 18, 2021

I am being repetitive. The service and attention I receive from Brian is outstanding! Bill Kay continues to exceed my expectations every time I need repair work. This is why I only get my 2007 vehicle More

by MGALLE9065
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Mar 19, 2021 -

Bill Kay Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. We look forward to seeing you back again in the future. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

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