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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.3
746 Reviews

746 Reviews of Bill Kay Buick GMC - Service Center

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June 06, 2025

I've been going there for years every time I called them first schedule they put me in right away. Take care of me finish my car give me in. Give me out very fast. I'm very happy with the work they do there More

by JTETTI10
Recommend Dealer
Yes
Employees Worked With
David Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Nunez
May 27, 2025

The service was excellent. They were able to help me out every step of the way. More

by daveonshaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juana Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Kielma
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominic
May 23, 2025

Went to the cashier to pay for my $700+ worth of service with my GMC rewards card. I was informed that unless I paid cash or used a debit card, I would be charged an additional 3% service fee. Spent thousan More

by rjg120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
May 23, 2025

Great to work with and very knowledgeable Great customer service and great with communication skills More

by adgcmb9
Recommend Dealer
Yes
Employees Worked With
Dominic and Justin
May 19, 2025

Went to pay for $700 + worth of service with GMC credit card and was told by cashier I would be charged additional 3% unless I used debit card or paid cash. They’ll never see me again. Enjoy the 3%. More

by rjg120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
May 18, 2025

Justin was very helpful in getting my car repaired properly and securing me a loaner while it was getting fixed. More

by epauley618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Kielma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2025

I always rely on BK Buick. While the personnel has changed over the past 15 years of owning my Buick, at 160,000 miles it’s still running strong. While there was a bit of a hic More

by jkrtpatterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025

Good people always well taken care of when I'm there. Just a comfortable environment there and they have always been honest with me. More

by MPK21
Recommend Dealer
Yes
Employees Worked With
David Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Nunez
February 19, 2025

Just had a very bad experience with the entire service department there. Will not be going back. More

by nancytomany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Glen Ballantyne
2.0
This rating includes all reviews, with more weight given to recent reviews.
David Nunez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine Nadolski
February 12, 2025

In and out in under one hour which was great but they did not wash my vehicle. More

by pjoschko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Bill Kay Buick GMC responded

Thank you for sharing your feedback. We're glad to hear that you appreciated our speedy service and that you were in and out in under one hour. However, we apologize that your vehicle wash was missed during your visit. Your satisfaction is very important to us, and we will address this with our team to ensure it doesn’t happen again. If you’d like, please feel free to reach out to our service department so we can arrange a complimentary wash at your convenience. We appreciate your business and hope to have the opportunity to provide you with a complete, five-star experience on your next visit. Sincerely, Justin Kielma, Service Manager

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