Bill Kay Buick GMC - Service Center

Had to bring my vehicle back after they did a repair, was told I would get a call from the service manager that day when he arrived and I didn’t receive a call until 3 days later. Also they could not find th told I would get a call from the service manager that day when he arrived and I didn’t receive a call until 3 days later. Also they could not find the keys to my vehicle when I came to pick it up, took them about 20 minutes to find the keys. Lastly I have came in twice for oil changes and they did not reset the oil change needed notification inside the vehicle. More

What I can say about the dealership is they have very friendly staff and very neat environment. friendly staff and very neat environment. More

Everything done accurately and my car was taken care of! I appreciate the hard work I appreciate the hard work More

Tried to manipulate me out of the price match the dealership offers and when I stood firm on the policy, he got angry, slammed my papers down and walked away. I certainly escalated my concerns to the dealership offers and when I stood firm on the policy, he got angry, slammed my papers down and walked away. I certainly escalated my concerns to the owner. The service dept. has gone to xxxx. More

I brought in a 2016 acadia gmc for a simple replacement for a master door switch. David says the car has a wiring problem and the wire harness needs to be replaced. He gives me the schematics which was oka for a master door switch. David says the car has a wiring problem and the wire harness needs to be replaced. He gives me the schematics which was okay, but I felt like they should've replaced the part anyway. Then he proceed to tell me that his mechanics can 'Jimmy rig' the wires and spliced them together to make the door switch work and charge me $2,000. Cmon man, are your mechanics know what they are doing? Im not happy and I will NOT go back there again. More

Great customer service, great with communication. They do great work. Always have had a good experience there. They do great work. Always have had a good experience there. More

David was great. Loaner given to me was dirty inside and out. My car was given back to me dirty as well Loaner given to me was dirty inside and out. My car was given back to me dirty as well More

I sincerely appreciate the Bill Kay team for their assistance. I am very grateful for their help. assistance. I am very grateful for their help. More

Excellent customer service. I appreciated being kept up on the progress of the service being performed. I appreciated being kept up on the progress of the service being performed. More

Everyone has been very friendly, knowledgeable and very easy to work with. They provide excellent customer service. easy to work with. They provide excellent customer service. More