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Bill Kay Buick GMC

Downers Grove, IL

Overview
Employees
Reviews
Vehicles
4.5
1,461 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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2300 Ogden Ave

Downers Grove, IL

60515

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Showing 1,461 reviews

February 12, 2025

Technicians don't troubleshoot concerns on Broken Vehicles brought into Service Department. They need to perform Deep Dives into Transmission and electrical issues on my 2022 Sierra pickups. More

by filarmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Nunez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenny Suarez, Jasmine Nadolski
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Feb 12, 2025 -

Bill Kay Buick GMC responded

Thank you for taking the time to share your feedback. We're truly sorry to hear that you felt our technicians did not fully address the concerns with your 2022 Sierra pickups, especially regarding transmission and electrical issues. We take all vehicle concerns seriously and are committed to continually improving our diagnostic processes. We v6alue your input and would appreciate the opportunity to discuss your experience in more detail so we can ensure a deeper, more thorough investigation on any future visits. Please contact our Service Manager, Justin Kielma, at your convenience so we can address your concerns directly and work towards a resolution that meets your expectations. Thank you for your business and for helping us improve our service. We look forward to the opportunity to serve you better in the future. Sincerely, (630)969-0022 The Bill Kay Buick GMC Team

February 11, 2025

Zero customer service from the service manager Justin. I was at the shop in November for an oil change. I asked them to look at the clear coat they put on my truck as in daylight it was all scratched up. More

by rwmurmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manger Justin
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Feb 12, 2025 -

Bill Kay Buick GMC responded

Thank you for sharing your feedback. We truly appreciate your business and understand how frustrating it can be to notice imperfections in your vehicle’s paint. While warranty coverage is determined by the manufacturer and unfortunately does not extend to physical paint swirls, we want to assure you that customer satisfaction remains our top priority. Although this issue is not covered under warranty or paint protection, we’d be happy to explore possible solutions with you to help improve the appearance of your vehicle. Please reach out to our sales manager, Glen Ballantyne, and we’ll do our best to assist you. We value your experience and hope to find a resolution that works for you. Best regards, Bill Kay Buick GMC Team

February 08, 2025

I loved going to this dealership! The service was amazing and Jordyn was super helpful. His service made my experience very easy-going!! More

by gmzs1728
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordyn Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2025 -

Bill Kay Buick GMC responded

Thank you for your kind words and for taking the time to share your experience! We're thrilled to hear that you had an amazing visit and that Jordyn provided such helpful and easy-going service. We’ll be sure to pass along your compliments! If there’s anything else we can do for you, please don’t hesitate to reach out. We appreciate your business and look forward to seeing you again in the future! Best regards, Bill Kay Buick GMC

February 06, 2025

I had bought a used vehicle here almost 2 years ago , and should have cancelled and walked away from it. I bought a vehicle that was "certified", only to find out it was not. Salesman Brandon was absolute More

by suprsod
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Kielma
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2025 -

suprsod responded

Please do not contact me anymore for service. I tried to get info today on a service contract and was told your service manager would call me back. It is now about 7hrs since that was supposed to happen. I will shop elsewhere from now on . Very unprofessional !!!

Feb 12, 2025 -

Bill Kay Buick GMC responded

We sincerely apologize for the frustration and inconvenience you've experienced. Your concerns are very important to us, and we regret that we did not meet your expectations. We understand that trust is built on clear communication and follow-through, and it’s disappointing to hear that we fell short in addressing your concerns in a timely manner. While we respect your request not to be contacted further, we would still like the opportunity to resolve this matter and ensure that any service agreement issues are clarified. If you ever decide to give us another chance, please know that we are committed to improving our processes and customer experience. We appreciate your past business and truly regret that we did not provide the level of service you deserve. Best regards, Justin Kielma Bill Kay Buick GMC

January 30, 2025

Waiting area needs upgrades like drink options and service advisors can do more to tell guests about progress of car so that customers don’t have to keep asking especially if repairs are possible for More

by CHIERIK69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jasmine Nadolski
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Feb 12, 2025 -

Bill Kay Buick GMC responded

Thank you for your feedback and for giving us the opportunity to improve. We appreciate your suggestions regarding our waiting area and the communication from our service advisors. Keeping our customers informed throughout the repair process is important, and we apologize if this wasn’t handled as well as it should have been. We will take your comments into consideration as we work to enhance our customer experience, including potential upgrades to our waiting area and better communication regarding warranty repairs. If there’s anything we can do to assist you further, please don’t hesitate to reach out. We appreciate your business and look forward to serving you better in the future! Best regards, Bill Kay Buick GMC

January 27, 2025

Great service. Quick and easy to deal with. My car looks just like it used to. More

by ari.pranckute
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Kielma
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2025 -

Bill Kay Buick GMC responded

Thank you for your kind words and for sharing your experience! We're thrilled to hear that you received great service and that the process was quick and easy. It’s wonderful to know that your car looks just like it used to! If you ever need anything in the future, we’re here for you. We appreciate your business and look forward to serving you again! Best regards, Bill Kay Buick GMC

January 27, 2025

We had a wonderful experience from start to finish at Bill Kay Buick especially the level of service Jake, the sales manager, provided. More

by scott.stuth
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juana Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sassan Hashemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sallaudin Zamindar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Sypniewski
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Feb 12, 2025 -

Bill Kay Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience at Bill Kay Buick GMC from start to finish. Jake and our team work hard to provide top-notch service, and we’ll be sure to pass along your kind words. We truly appreciate your business and look forward to serving you again in the future. Enjoy your new vehicle! Best regards, Bill Kay Buick GMC

January 19, 2025

My Service writer Jasmine was wonderful to work with. She kept me informed and updated on my services and the cost and timing of my repairs. She even sought out a discount to save me money when additiona More

by keblusekm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nunez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenny Suarez, Jasmine Nadolski
Report | Print
January 15, 2025

Recently purchased my Tacoma from Jordi and I’m happy I went to them for it. From the beginning the sales manager Jake was straight forward and my expectations were met when I got there. No surprises from More

by Derik
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sassan Hashemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Kielma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordi Damian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Sypniewski
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January 14, 2025

Ken, in the body shop was extremely helpful and the end result of my car looks great More

by mike.gorecki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
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