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Bill Kay Buick GMC

Downers Grove, IL

Overview
Employees
Reviews
Vehicles
4.5
1,460 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
Contact Dealership

2300 Ogden Ave

Downers Grove, IL

60515

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Showing 1,460 reviews

March 03, 2025

Sal is a great worker, he got me set with an awesome car that absolutely love and enjoy. I would for sure go back to him when I decide to get another car. More

by Quinn O’Hare
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Glen Ballantyne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Kielma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sallaudin Zamindar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 02, 2025

Treated me well, did feel like I was taken advantage of or screwed over. That is rare now a days More

by BOB.JILEK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juana Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sassan Hashemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glen Ballantyne
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 01, 2025

Jasmine has only one goal, to end any interaction with a customer as fast as possible, regardless of outcome or effectiveness. More

by JUSTIN
Recommend Dealer
No
Employees Worked With
Jasmine Nadolski
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February 28, 2025

Jordyn was a Great help in my car purchase journey, I recommend him to anyone who’s looking to purchase a new or used vehicle! More

by cohos.creeks_9f
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordyn Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 22, 2025

Juana Was WONDERFUL. We have just started our car search and we have been to a few dealerships and we are extremely pleased with her service. Thank you for a pleasa More

by lovesgreen
Recommend Dealer
Yes
Employees Worked With
Juana Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 19, 2025

Juana Teran was great! Very easy going and knew about the product she was selling vehicle purchase was for my youngest daughter and Juana took her time to explain the vehic More

by Kmlangan3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juana Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sassan Hashemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 19, 2025

Just had a very bad experience with the entire service department there. Will not be going back. More

by nancytomany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Glen Ballantyne
2.0
This rating includes all reviews, with more weight given to recent reviews.
David Nunez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine Nadolski
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February 12, 2025

The repair took too much time- 9 days. I was told that they couldn't get it into the garage because it wouldn't start. But, other dealers have said "we just put the car in neutral and pu More

by Chrisrhone51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Nunez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine Nadolski
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Feb 12, 2025 -

Bill Kay Buick GMC responded

Thank you for taking the time to share your experience with us. We’re sorry to hear that your recent repair took longer than expected and that you faced challenges with the loaner car and communication during your visit. We truly understand the inconvenience a prolonged repair and miscommunication can cause, and we regret that your experience fell short of the high standards we strive to maintain. We are actively reviewing our processes to prevent delays in the future, and we are addressing your feedback regarding customer interactions to ensure every guest feels valued and respected. Your input is vital in helping us improve, and we would appreciate the opportunity to discuss your experience further. Please feel free to reach out to our Service Manager directly at (630)969-3200 so we can work together to resolve these issues and regain your trust. Thank you again for your feedback. We hope you will give us another chance to provide you with the excellent service you deserve. Sincerely, The Bill Kay Buick GMC Team

February 12, 2025

In and out in under one hour which was great but they did not wash my vehicle. More

by pjoschko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2025 -

Bill Kay Buick GMC responded

Thank you for sharing your feedback. We're glad to hear that you appreciated our speedy service and that you were in and out in under one hour. However, we apologize that your vehicle wash was missed during your visit. Your satisfaction is very important to us, and we will address this with our team to ensure it doesn’t happen again. If you’d like, please feel free to reach out to our service department so we can arrange a complimentary wash at your convenience. We appreciate your business and hope to have the opportunity to provide you with a complete, five-star experience on your next visit. Sincerely, Justin Kielma, Service Manager

February 12, 2025

Technicians don't troubleshoot concerns on Broken Vehicles brought into Service Department. They need to perform Deep Dives into Transmission and electrical issues on my 2022 Sierra pickups. More

by filarmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Nunez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenny Suarez, Jasmine Nadolski
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Feb 12, 2025 -

Bill Kay Buick GMC responded

Thank you for taking the time to share your feedback. We're truly sorry to hear that you felt our technicians did not fully address the concerns with your 2022 Sierra pickups, especially regarding transmission and electrical issues. We take all vehicle concerns seriously and are committed to continually improving our diagnostic processes. We v6alue your input and would appreciate the opportunity to discuss your experience in more detail so we can ensure a deeper, more thorough investigation on any future visits. Please contact our Service Manager, Justin Kielma, at your convenience so we can address your concerns directly and work towards a resolution that meets your expectations. Thank you for your business and for helping us improve our service. We look forward to the opportunity to serve you better in the future. Sincerely, (630)969-0022 The Bill Kay Buick GMC Team

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