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Bill Kay Buick GMC

Downers Grove, IL

Overview
Employees
Reviews
Vehicles
4.5
1,437 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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2300 Ogden Ave

Downers Grove, IL

60515

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Showing 1,437 reviews

December 04, 2023

Short responses to questions, was rushed, no explanation of services , took personal information incorrectly and didn't bother to correct even after requesting. More

by tkhan10
Recommend Dealer
No
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Dec 05, 2023 -

Bill Kay Buick GMC responded

Thank you for reaching out to us. We regret to hear about the situation you have described. Have you spoken to our service Manager about current visit? Please if you could call me Donnie Jorman customer relations with more details about your last visits, 630-969-3200 ext 1221. And provide you with w hat you requested.

December 02, 2023

Great experience buying a new car. Salesman was polite and willing to work with me. Highly recommend. More

by ehanrahan83
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Sypniewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randall Caldwell, Scott Spisak
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Dec 04, 2023 -

Bill Kay Buick GMC responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

December 01, 2023

My order was for the new Hummer EV and GMC provided little pre delivery info but Brandon did a great job of keeping me up to date during my wait. He is also following up after the sale with new info an More

by pswenson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Dahlgren
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Dec 04, 2023 -

Bill Kay Buick GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Bill Kay Buick GMC and we hope to see you again soon!

November 30, 2023

I had a rough start but left extremely happy with how things went. All of the people I dealt with were very nice and truly wanted me to have a good experience. I would highly recommend this dealership. More

by ael14
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jacob Sypniewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Bryan, Scott Spisak, Chelsea Jordan
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Dec 01, 2023 -

Bill Kay Buick GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Bill Kay Buick GMC and we hope to see you again soon!

November 30, 2023

Great experience I was in and out. Very smooth process. All representatives involved were great and professional. I would highly recommend this dealership. More

by taylorkendrick773
Recommend Dealer
Yes
Employees Worked With
Terry Bryan, Terry Bryan
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Dec 01, 2023 -

Bill Kay Buick GMC responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay Buick GMC!

November 30, 2023

Svott and Chelsea were great to deal with on my purchase. Exactly what they said it was. ! More

by Torty
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Spisak, Chelsea Jordan
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Dec 01, 2023 -

Bill Kay Buick GMC responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

November 27, 2023

Bill Kay Buick is helpful and customer friendly. Always feel comfortable in this dealership and talking to the service employees. More

by sradzi1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
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Nov 28, 2023 -

Bill Kay Buick GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Bill Kay Buick GMC and we hope to see you again soon!

November 24, 2023

Brandon was awesome and very knowledgeable about the car i was interested in. Was a great experience. Scott and I had some fun and laughs. Highly recommend! More

by jeffpickett717
Recommend Dealer
Yes
Employees Worked With
Randall Caldwell, Randall Caldwell
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Nov 24, 2023 -

Bill Kay Buick GMC responded

Hi there, thank you so much for your positive comments about Bill Kay Buick GMC!

November 24, 2023

9:30 appointment Said it would take 1hour. Took 1:50 and no communication until I asked what the hold up was More

by thegalushas
Recommend Dealer
No
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Nov 24, 2023 -

Bill Kay Buick GMC responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please except our apology, Communication skills should have been much better.

November 23, 2023

She was very thorough and took the time ensuring all my vehicle service needs were met More

by Lisabella7171
Recommend Dealer
Yes
Employees Worked With
Jennifer if I remember correctly
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Nov 24, 2023 -

Bill Kay Buick GMC responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!

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