Bill Kay Buick GMC

Absolutely terrible... A car buying nightmare Am I surprised that they make fun of their partner dealerships in front of the customers? NOT AFTER GOING THERE. "Bill Kay Chevy only sold 5 cars on a Am I surprised that they make fun of their partner dealerships in front of the customers? NOT AFTER GOING THERE. "Bill Kay Chevy only sold 5 cars on a Saturday" in case anyone was wondering... This is what the Bill Kay Buick salesman were speaking about in front of their customers. When I arrived at Bill Kay Buick, it was pretty empty - and luckily I had already made an appointment with the internet sales team so I thought it wouldn't be a bad wait. I WAS WRONG. I waited almost an hour before a salesperson took me out to look at the first dirty Buick vehicle (which was also taken out of the shop because it had been damaged on the lot). I was not shown or told about any special features on the vehicle - just asked how fast I could make the purchase. Now to be fair, Paul was a nice gentleman - he was not the reason my experience was completely terrible. It was instead his manager, Mike Darge. This individual was SO RUDE. I accepted a deal on a car, and later on when signing the paperwork - there was an additional $30/ per month added on, and I was just expected to sign. I was not told there was an increase or anything. Mike told me "he hadn't finished the numbers" when I accepted their proposal - and that he could not go any lower. I told Mike and Paul I was no longer interested and as I was walking out, Mike Darge yelled at me "I WON'T MAKE THIS DEAL FOR YOU AGAIN." (By the way, there was no deal - no money taken off sticker price or anything.) I told the dealership about my experience, and in their sincere apologizes, GUESS WHAT! - they had Mike Darge call me AGAIN and tell me he couldn't do any better so they would take me off their call list. (So sweet, thanks guys!) All they cared about was taking my money - not my experience - not finding a car I loved - just completing the purchase. This is the first time I really was disgusted by GM. I would not recommend this dealership to my worst enemy. This was exactly how people picture buying a car - pushy salesman and crooked managers. BTW - I had a wonderful experience at Acura, Nissan, and Honda. If someone is looking for a car, I would recommend ANYWHERE besides this terrible joke of a dealership. More

New vehicle purchase Nate was extremely professional, had great product knowledge and very personable. I had shopped two other Dealerships in my quest to purchase my 2015 Nate was extremely professional, had great product knowledge and very personable. I had shopped two other Dealerships in my quest to purchase my 2015 LaCrosse. I knew I would not be buying my car there. When speaking to Nate on the phone, he assured me that the Dealership would not only honor the USAA/TrueCar price quote for the exact vehicle I wanted, but he physically laid eyes upon it. Upon arriving at the store, the car was parked by the door for my inspection. Not only did Nate listen to me, but he followed through with everything he said he would. We were in and out in less than two hours with exactly what we wanted and could not be happier with the new car purchase experience. I would recommend Nate and Bill Kay Buick / GMC to anyone. More

Easiest, hassle free no BS car buying experience ever Jake And Karl were Great, They gave us REAL suggestions and advice when buying and financing, They were truly helping us make the best decision for US Jake And Karl were Great, They gave us REAL suggestions and advice when buying and financing, They were truly helping us make the best decision for US, not for THEM. Extremely knowledgeable, I mean top notch in their industry. The dealer had a huge inventory too, We had 7 different options in the exact color and make/model we were looking for. These guys Love what they do and it shows. I'm not going anywhere else from now on. More

Best Dealership experience ever!!! I live in Michigan and came to Bill Kay because I had been looking for a Buick Enclave and found one here. I first started emailing with Agnes. Agnes I live in Michigan and came to Bill Kay because I had been looking for a Buick Enclave and found one here. I first started emailing with Agnes. Agnes is absolutely amazing at customer service and really cared about us as customers. That is because we were 3 hours away and had limited time when we came to the dealership. I then began talking to Jake our salesman and he was awesome. He went above and beyond for us because we had to leave to get back to MI. He went in back and changed our tires for us to move it along faster. Then we already had financing but to finish our deal we worked with Dave Casino and man he is great too. I will drive back and buy from them again every time because they care about relationships and selling a great product. You can't go wrong with any of these people and you can trust them to treat you like you want to be treated when spending a lot of money. It was fun and just an excellent experience from start to finish. My wife and I guarantee this dealership. It's so worth the drive for us and you. More

You'd never know Mike Darge was the GM. I actually went here as I was trying to pick between the Tahoe and the Denali, which then lead me here to the Chevy dealership. I ended up starting a I actually went here as I was trying to pick between the Tahoe and the Denali, which then lead me here to the Chevy dealership. I ended up starting a conversation with Mike Darge (who turned out to be the GM of the GMC dealership) and after some discussion, I ended up deciding I liked the look of the Tahoe more than that of the Denali. Mike, himself, took me down the street to their sister dealership (Chevy) and set me up with the guys down there with a Tahoe. Unbelievable customer service from both the GMC and Chevy stores. Thanks again for the great deal. I'll be back for another one when the time comes. More

Easy, friendly amazing Nate Fox, very knowledgeable. Very nice. Will come back again. Will recomend him to friends. Disappointed he wouldn't let my husband drive his jag Nate Fox, very knowledgeable. Very nice. Will come back again. Will recomend him to friends. Disappointed he wouldn't let my husband drive his jaguar. More

Bought Used 2013 Chrysler 200 Convertible Paul was very professional and nice throughout the sales process. This car buying experience was as good as it gets. Paul has since followed up by ema Paul was very professional and nice throughout the sales process. This car buying experience was as good as it gets. Paul has since followed up by email on 2 occasions to make sure we are satisfied with our purchase. More

New & Improved car sales I contacted Josh on saturday morning told him what I was looking for. "Less then ten minutes Nate Fox contacted me. Said he would start looking. Ha I contacted Josh on saturday morning told him what I was looking for. "Less then ten minutes Nate Fox contacted me. Said he would start looking. Had few back and forth calls and by five was there to test drive, sign, and leave. Now car dealerships make me sick. Not Bill Kay!!!!!!! They go the extra to help their customers. Nate answered all my questions. This was my second purchase for my second car in six years. These guys were the best. I was ready to downgrade because I was worried about the price. They stayed late and helped me get my dream car. THEY MADE IT HAPPEN. I LOVE THESE GUYS AND DEFINITELY RECOMMEND THEM. :) More

Not feeling the warm fuzzies Stressed how important my credit is for a home purchase next year and I didn't want unnecessary dings for credit checks. I see credit ran by 5 financ Stressed how important my credit is for a home purchase next year and I didn't want unnecessary dings for credit checks. I see credit ran by 5 finance companies. Why was I not informed they were shopping numerous places and that each place would run my credit again? More

AWESOME Sales Experience!!! Nick Richko & Sandy Kincaid made my experience seamless, enjoyable and swift. Initially I went in to Bill Kay Buick GMC to test drive/look around. I Nick Richko & Sandy Kincaid made my experience seamless, enjoyable and swift. Initially I went in to Bill Kay Buick GMC to test drive/look around. I met with Sandy Kincaid, letting her know what I was looking for, my likes/dislikes and my price point. She diligently worked to find the perfect vehicle for me. Sandy shared my expectations with Nick Richko, between to two of them, they worked in tandem to find me a CPO 2013 3.5 S Altima! Despite my very high standards, requirements and needs. Sandy & Nick assured me that they would find a vehicle to meet my requirements and they did. The efforts Nick & Sandy put into finding me my vehicle exceeded my expectations and the efforts of other dealerships (even dealership I work at) you guys are the BESTEST!!!! Thank you both very much! CandiC More