Bill Kay Buick GMC

False hopes Sandy was very nice and reassured me that my situation (which was explained to her in great detail) would still allow for me to be financed. She as Sandy was very nice and reassured me that my situation (which was explained to her in great detail) would still allow for me to be financed. She assured me several times that I would have NO problem being financed and that the bigger problem was deciding on a vehicle. Ha ha. After being led to believe that I would absolutely be financed, she spoke to her finance department, and two hours later, I was told that I would have to come back on Monday after I had paid off my vehicle I had just sold to a friend and that my financing could go forward. I sold my Saab to a friend for 5,000...paid off the remaining 3,700 and wished to use the 1,300 remaining as a down payment on a Buick. Monday came around, I paid off my vehicle, brought all paperwork and title back to the dealership (for proof of sale and no current open auto loans) for financing to go forward. My debt to income ratio is very good. I pay minimal rent and I have well over a thousand dollars in disposable income after all bills every month. I have paid 20,000 dollars in auto loan debt on time or early. I have had minor instances in the past where a hundred or two hundred dollars went to collection. One was a television in 2006 when I lost my job and the other was an early termination fee from sprint that went to collection because I refused to pay it because sprints service was not what I was paying for so I refused to pay an early termination fee based on principle. I eventually settled with them a couple years later. Unfortunately, knowing that, I was still assured by Sandy at bill Kay GMC that my financing would still go forward. After some time waiting at the dealership again on Monday, Sandy returned to her desk and pulled up another vehicle that I had looked at but not decided on at first (I had actually decided on a 2014 verano), and I asked her what was going on...and she told me this other cheaper used vehicle was the one I was looking at. This was to my surprise because she had not admitted in plain English that she could not finance me for a lease on the verano as she had very much reassured me of. She deftly and effortlessly switched gears on me by transitioning to looking at a vehicle that I had glanced at earlier thinking she could try again with that car and keep me there for a sale. An hour and a half later, she was helping another couple at another desk, and she had a man from the finance department come out to tell me that my credit score wasn't going to enable me to have financing on a vehicle that was only 14,000 dollars (even though I can easily afford a 500 dollar a month payment). She told me she could finance me on a new verano regardless of my situation. That was a lie to get a sale. She then deviously switched gears without admitting it was a lie and attempted to waste more of my time by selling me a used Acura. She could not finance for that either and had her finance guy tell me while she went to help another couple. I felt abandoned and lied to, and I will not step foot in that dealership again. More

OUTSTANDING DEALERSHIP!!!! I owned my previous GMC ENVOY for 11 years and loved my vehicle. However, it was time for a change. I drove past Bill Kay Buick GMC and decided to s I owned my previous GMC ENVOY for 11 years and loved my vehicle. However, it was time for a change. I drove past Bill Kay Buick GMC and decided to stop in and check out their inventory and price vehicles not knowing whether or not I would purchase a vehicle. A young man named J.C. quickly stepped up to assist me. I told him I had no idea what I was looking for and was not sure I was ready to buy a car but he eagerly proceeded to assist me. In spite of his youth, he was very knowledgeable about all of the vehicles, was willing to explain the features and show me how they worked, and take me on numerous test drives. He assured me that he would stick with me every step of the way until I was satisfied and he kept his promise. When I selected the Acadia, the negotiations began. Nick in Finance and Karl the Manager worked with me to get a deal together that we all could live with. Choosing an expensive car, I was not sure I could afford to buy the vehicle. However, both of these individuals worked diligently until the deal was completed to my satisfaction. If I had to rate the staff and overall dealership, a rating of 5 stars is NOT high enough. These individuals really understand the meaning of customer service and customer satisfaction. See for yourself, stop by Bill Kay Buick GMC and tell them that Rose K. sent you. I am sure they will remember me as I could not wipe the smile off of my face. THANK YOU ALL FOR ENSURING THAT I LEFT A SATISFIED CUSTOMER!! More

Awesome dealer experience! My fiancée and I recently purchased our new GMC Terrain from Bill Kay Buick GMC. This was our first time shopping around for a new car and we had an a My fiancée and I recently purchased our new GMC Terrain from Bill Kay Buick GMC. This was our first time shopping around for a new car and we had an absolutely pleasant experience. Being a younger couple we generally expected to be intimidated and taken less seriously as we set out to look for new cars, however we did not encounter any of that here at Bill Kay. Tyler, Jake, and Karl were extremely helpful and all went above and beyond to make our shopping experience as painless as possible. They maintained a very laid-back environment and were not pushy like most other dealers we have visited. This dealer is all around great and I would highly recommend their services to everyone. More

Awesome !!!! Nate Fox is so woderful, words can not really express the excellent service me & my daughter got. I have already recommened friends & co workers to go Nate Fox is so woderful, words can not really express the excellent service me & my daughter got. I have already recommened friends & co workers to go see Nate. He is a down to earth , understanding, and no games salesman. If you are looking hes the one to see. My daughter loves her new (used) car:) Thanks Nate for helping me have a piece of mind that she is in a safe car at 19 yrs old. Agin THANK YOU SOOOO MUCH!!!! Renee & Sarah More

Least stressful car shopping experience. My experience at Bill Kay Buick GMC was unlike any car buying experience I have ever had. I have never had a sales associate be empathetic to my wants My experience at Bill Kay Buick GMC was unlike any car buying experience I have ever had. I have never had a sales associate be empathetic to my wants and needs with knowledge that is unmatched. I would highly recommend this dealer to anyone. More

Great experience. Jake was an absolute pleasure to work with. Very dedicated and makes himself available to you at all times. Would recommend seeing Jake if your lookin Jake was an absolute pleasure to work with. Very dedicated and makes himself available to you at all times. Would recommend seeing Jake if your looking for a Buick or GMC. More

Our new FAVORITE salesperson!!! Our Salesman Nate Fox, was one of the most genuine, honest, no-games played, easy going, non-aggressive, gentleman we've come across in all our years Our Salesman Nate Fox, was one of the most genuine, honest, no-games played, easy going, non-aggressive, gentleman we've come across in all our years of car shopping. He LISTENED to what we wanted, found the exact vehicle we were looking for, at the price we wanted and just made the whole process (which we hate due to prior experiences) an absolute delight! His sense of humor had us laughing and put at ease from the word HELLO. We will be telling all our friends in the market, in need of a vehicle, to go see NATE FOX! More

Purchase of GMC Acadia with Duran Shandor We mostly dealt with Duran. He's an amazing guy! Very helpful, courteous and we didn't feel pressured or frustrated with him. We had checked out other We mostly dealt with Duran. He's an amazing guy! Very helpful, courteous and we didn't feel pressured or frustrated with him. We had checked out other dealerships and out of all of them, Duran was the one we both said we wished other salesmen were like him. He didn't jump on us like the others! He let us be when we were looking but was right there to answer questions or show us vehicles! Duran is a pleasure to work with! More

Purchase of 2014 Denali Acadia Our experience at the dealership was actually the best we have experienced. Usually when we walk into a dealership we are swarmed by salespeople right Our experience at the dealership was actually the best we have experienced. Usually when we walk into a dealership we are swarmed by salespeople right away which makes it an upleasant experience however, not here! It was a pleasure to work with Nate, he was extremely great to work with as well as Karl. We will recommend friends and family to this dealership! Ken and Gina More

Our unexpected car buying experience. We stopped by Bill Kay Buick in Downers Grove, on the way to the Pugi Hyundai, dealer, just to confirm that we could not afford the Enclave- which wa We stopped by Bill Kay Buick in Downers Grove, on the way to the Pugi Hyundai, dealer, just to confirm that we could not afford the Enclave- which was our first choice. Nate Fox warmly greeted us and before we knew it, he found an Enclave, on the lot. Though still not within our price point, Nate continued to diligently work with us to achieve a fair price agreement. A very long story short and numerous hours later, we drove away in our new Enclave! Nate was wonderful to work with! He is genuine, down to earth, a good listener, professional, very personable, and all coupled with a truly great sense of humor! My husband and I have been professional educators for over 35 years and can read people quite accurately. Nate is good people! Marylin Imparto was very patient with our questions/concerns and did an excellent job explaining the financing details. Both David and Karl also worked well through Nate for us and personally introduced themselves. Although I'm not sure we bought the "contest" story Karl- but whatever it takes!!! Nate, Karl, Marylin, and Umberto (brought us gas, filled up the Enclave, and washed it for us), all stayed an hour and a half after closing, on a Saturday night, for the sale. I understand that comes with the job, but they were good natured, patient, and very accommodating when they no longer "had" to be. Overall, I have to say we were very happy and impressed with our experience at this dealer. I enthusiastically recommend both the dealership and Nate Fox!! More