Bill Kay Buick GMC

OUTSTANDING DEALERSHIP!!!! I owned my previous GMC ENVOY for 11 years and loved my vehicle. However, it was time for a change. I drove past Bill Kay Buick GMC and decided to s I owned my previous GMC ENVOY for 11 years and loved my vehicle. However, it was time for a change. I drove past Bill Kay Buick GMC and decided to stop in and check out their inventory and price vehicles not knowing whether or not I would purchase a vehicle. A young man named J.C. quickly stepped up to assist me. I told him I had no idea what I was looking for and was not sure I was ready to buy a car but he eagerly proceeded to assist me. In spite of his youth, he was very knowledgeable about all of the vehicles, was willing to explain the features and show me how they worked, and take me on numerous test drives. He assured me that he would stick with me every step of the way until I was satisfied and he kept his promise. When I selected the Acadia, the negotiations began. Nick in Finance and Karl the Manager worked with me to get a deal together that we all could live with. Choosing an expensive car, I was not sure I could afford to buy the vehicle. However, both of these individuals worked diligently until the deal was completed to my satisfaction. If I had to rate the staff and overall dealership, a rating of 5 stars is NOT high enough. These individuals really understand the meaning of customer service and customer satisfaction. See for yourself, stop by Bill Kay Buick GMC and tell them that Rose K. sent you. I am sure they will remember me as I could not wipe the smile off of my face. THANK YOU ALL FOR ENSURING THAT I LEFT A SATISFIED CUSTOMER!! More

Awesome dealer experience! My fiancée and I recently purchased our new GMC Terrain from Bill Kay Buick GMC. This was our first time shopping around for a new car and we had an a My fiancée and I recently purchased our new GMC Terrain from Bill Kay Buick GMC. This was our first time shopping around for a new car and we had an absolutely pleasant experience. Being a younger couple we generally expected to be intimidated and taken less seriously as we set out to look for new cars, however we did not encounter any of that here at Bill Kay. Tyler, Jake, and Karl were extremely helpful and all went above and beyond to make our shopping experience as painless as possible. They maintained a very laid-back environment and were not pushy like most other dealers we have visited. This dealer is all around great and I would highly recommend their services to everyone. More

Awesome !!!! Nate Fox is so woderful, words can not really express the excellent service me & my daughter got. I have already recommened friends & co workers to go Nate Fox is so woderful, words can not really express the excellent service me & my daughter got. I have already recommened friends & co workers to go see Nate. He is a down to earth , understanding, and no games salesman. If you are looking hes the one to see. My daughter loves her new (used) car:) Thanks Nate for helping me have a piece of mind that she is in a safe car at 19 yrs old. Agin THANK YOU SOOOO MUCH!!!! Renee & Sarah More

Least stressful car shopping experience. My experience at Bill Kay Buick GMC was unlike any car buying experience I have ever had. I have never had a sales associate be empathetic to my wants My experience at Bill Kay Buick GMC was unlike any car buying experience I have ever had. I have never had a sales associate be empathetic to my wants and needs with knowledge that is unmatched. I would highly recommend this dealer to anyone. More

Great experience. Jake was an absolute pleasure to work with. Very dedicated and makes himself available to you at all times. Would recommend seeing Jake if your lookin Jake was an absolute pleasure to work with. Very dedicated and makes himself available to you at all times. Would recommend seeing Jake if your looking for a Buick or GMC. More

Our new FAVORITE salesperson!!! Our Salesman Nate Fox, was one of the most genuine, honest, no-games played, easy going, non-aggressive, gentleman we've come across in all our years Our Salesman Nate Fox, was one of the most genuine, honest, no-games played, easy going, non-aggressive, gentleman we've come across in all our years of car shopping. He LISTENED to what we wanted, found the exact vehicle we were looking for, at the price we wanted and just made the whole process (which we hate due to prior experiences) an absolute delight! His sense of humor had us laughing and put at ease from the word HELLO. We will be telling all our friends in the market, in need of a vehicle, to go see NATE FOX! More

Purchase of GMC Acadia with Duran Shandor We mostly dealt with Duran. He's an amazing guy! Very helpful, courteous and we didn't feel pressured or frustrated with him. We had checked out other We mostly dealt with Duran. He's an amazing guy! Very helpful, courteous and we didn't feel pressured or frustrated with him. We had checked out other dealerships and out of all of them, Duran was the one we both said we wished other salesmen were like him. He didn't jump on us like the others! He let us be when we were looking but was right there to answer questions or show us vehicles! Duran is a pleasure to work with! More

Purchase of 2014 Denali Acadia Our experience at the dealership was actually the best we have experienced. Usually when we walk into a dealership we are swarmed by salespeople right Our experience at the dealership was actually the best we have experienced. Usually when we walk into a dealership we are swarmed by salespeople right away which makes it an upleasant experience however, not here! It was a pleasure to work with Nate, he was extremely great to work with as well as Karl. We will recommend friends and family to this dealership! Ken and Gina More

Our unexpected car buying experience. We stopped by Bill Kay Buick in Downers Grove, on the way to the Pugi Hyundai, dealer, just to confirm that we could not afford the Enclave- which wa We stopped by Bill Kay Buick in Downers Grove, on the way to the Pugi Hyundai, dealer, just to confirm that we could not afford the Enclave- which was our first choice. Nate Fox warmly greeted us and before we knew it, he found an Enclave, on the lot. Though still not within our price point, Nate continued to diligently work with us to achieve a fair price agreement. A very long story short and numerous hours later, we drove away in our new Enclave! Nate was wonderful to work with! He is genuine, down to earth, a good listener, professional, very personable, and all coupled with a truly great sense of humor! My husband and I have been professional educators for over 35 years and can read people quite accurately. Nate is good people! Marylin Imparto was very patient with our questions/concerns and did an excellent job explaining the financing details. Both David and Karl also worked well through Nate for us and personally introduced themselves. Although I'm not sure we bought the "contest" story Karl- but whatever it takes!!! Nate, Karl, Marylin, and Umberto (brought us gas, filled up the Enclave, and washed it for us), all stayed an hour and a half after closing, on a Saturday night, for the sale. I understand that comes with the job, but they were good natured, patient, and very accommodating when they no longer "had" to be. Overall, I have to say we were very happy and impressed with our experience at this dealer. I enthusiastically recommend both the dealership and Nate Fox!! More

Going Beyond Expectations My wife and I had decided to replace our less than fuel friendly 2013 Lincoln MKS with a used 2014 Chevy Volt. What occurred next has made us custome My wife and I had decided to replace our less than fuel friendly 2013 Lincoln MKS with a used 2014 Chevy Volt. What occurred next has made us customers for life. We contacted Karl and Jake with our request. Over the next two weeks both individuals provided daily updates on their search, involved many members of the Bill Kay staff to assist (one of which drove 2 hours to view a potential match) and ultimately found us the car of our dreams. Thanks to everyone at Bill Kay Buick GMC! The car is fantastic, but your dedication and friendship is even better! More