Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Kay Buick GMC
Downers Grove, IL
1,524 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,524 reviews
June 28, 2025
I brought in a 2016 acadia gmc for a simple replacement for a master door switch. David says the car has a wiring problem and the wire harness needs to be replaced. He gives me the schematics which was oka for a master door switch. David says the car has a wiring problem and the wire harness needs to be replaced. He gives me the schematics which was okay, but I felt like they should've replaced the part anyway. Then he proceed to tell me that his mechanics can 'Jimmy rig' the wires and spliced them together to make the door switch work and charge me $2,000. Cmon man, are your mechanics know what they are doing? Im not happy and I will NOT go back there again. More
by mauricepolk1979
Verified Customer
June 22, 2025
I felt they were mire concerned wurh the companies need then mine I weaci cerned then mine I weaci cerned More
by GLENNGENTILE
June 19, 2025
Great customer service, great with communication. They do great work. Always have had a good experience there. They do great work. Always have had a good experience there. More
by adgcmb9
June 19, 2025
Sal is a wonderful salesman. Will definitely be back to see him again for the great service. Will definitely be back to see him again for the great service. More
by mandijarosz
Employees Worked With
June 18, 2025
David was great. Loaner given to me was dirty inside and out. My car was given back to me dirty as well Loaner given to me was dirty inside and out. My car was given back to me dirty as well More
by MICKEYBOWLRN
Employees Worked With
June 16, 2025
Anthony was amazing patient very transparent through the whole sales process. I would highly recommend him. Also Joe Volturo went above and beyond to get my loan approved with very little down. Go see these whole sales process. I would highly recommend him. Also Joe Volturo went above and beyond to get my loan approved with very little down. Go see these guys for your next car. More
by Nathan
Employees Worked With
June 16, 2025
Customer requested to speak with Anthony Caruso. Anthony is a fantastic sales person and very helpful Anthony is a fantastic sales person and very helpful More
by Meghan
Employees Worked With
June 15, 2025
Sal was an exceptional car salesman! He was friendly, knowledgeable, and made the entire process smooth and stress-free. He listened to my needs, answered all my questions, and found me He was friendly, knowledgeable, and made the entire process smooth and stress-free. He listened to my needs, answered all my questions, and found me the perfect car at a great price. I highly recommend Sal to anyone looking for a hassle-free car buying experience! More
by Stevemejiaa
Employees Worked With
June 13, 2025
Terrible service. They kept me there fir 4 hrs for something that shouldn't take more than an hour. And I am disabled. They kept me there fir 4 hrs for something that shouldn't take more than an hour. And I am disabled. More
by M.IANEVA
June 11, 2025
I sincerely appreciate the Bill Kay team for their assistance. I am very grateful for their help. assistance. I am very grateful for their help. More
by daveonshaw
