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Bill Kay Buick GMC
Downers Grove, IL
1,532 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,532 reviews
July 27, 2025
Had to bring my vehicle back after they did a repair, was told I would get a call from the service manager that day when he arrived and I didn’t receive a call until 3 days later. Also they could not find th told I would get a call from the service manager that day when he arrived and I didn’t receive a call until 3 days later. Also they could not find the keys to my vehicle when I came to pick it up, took them about 20 minutes to find the keys. Lastly I have came in twice for oil changes and they did not reset the oil change needed notification inside the vehicle. More
by mwiseii
Verified Customer
July 26, 2025
What I can say about the dealership is they have very friendly staff and very neat environment. friendly staff and very neat environment. More
by BOA
July 21, 2025
Everything done accurately and my car was taken care of! I appreciate the hard work I appreciate the hard work More
by andresherlock
Employees Worked With
July 18, 2025
Everyone was very nice not pushy at all, which is the reason we decided to come back and buy a vehicle. reason we decided to come back and buy a vehicle. More
by 2004kylie
July 11, 2025
The Sales Person Jackie was wonderful! Would recommend her to my friends and family! Wasn't too happy with the rest. Would recommend her to my friends and family! Wasn't too happy with the rest. More
by CYARBROUGH24
July 10, 2025
Great team at Bill Kay, the team was straight forward from the time we walked in until we left we what we went for. from the time we walked in until we left we what we went for. More
by LADYEWING65
July 10, 2025
Easy to work with, no issues securing credit or getting into a vehicle that works for me. into a vehicle that works for me. More
by SOENTGENW
July 05, 2025
Tried to manipulate me out of the price match the dealership offers and when I stood firm on the policy, he got angry, slammed my papers down and walked away. I certainly escalated my concerns to the dealership offers and when I stood firm on the policy, he got angry, slammed my papers down and walked away. I certainly escalated my concerns to the owner. The service dept. has gone to xxxx. More
by hlwfarr01
June 28, 2025
I brought in a 2016 acadia gmc for a simple replacement for a master door switch. David says the car has a wiring problem and the wire harness needs to be replaced. He gives me the schematics which was oka for a master door switch. David says the car has a wiring problem and the wire harness needs to be replaced. He gives me the schematics which was okay, but I felt like they should've replaced the part anyway. Then he proceed to tell me that his mechanics can 'Jimmy rig' the wires and spliced them together to make the door switch work and charge me $2,000. Cmon man, are your mechanics know what they are doing? Im not happy and I will NOT go back there again. More
by mauricepolk1979
June 22, 2025
I felt they were mire concerned wurh the companies need then mine I weaci cerned then mine I weaci cerned More
by GLENNGENTILE
