Bill Kay Buick GMC
Downers Grove, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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My Service writer Jasmine was wonderful to work with. She kept me informed and updated on my services and the cost and timing of my repairs. She even sought out a discount to save me money when additiona She kept me informed and updated on my services and the cost and timing of my repairs. She even sought out a discount to save me money when additional labor costs were incurred, as well as arranging for a free car wash even though it was under 35 degrees. All in all, everyone involved were great...except when I came to pick up my vehicle and no one could find my keys...which only took an extra 5 minutes. Thank you to the whole service department! More
Recently purchased my Tacoma from Jordi and I’m happy I went to them for it. From the beginning the sales manager Jake was straight forward and my expectations were met when I got there. No surprises from went to them for it. From the beginning the sales manager Jake was straight forward and my expectations were met when I got there. No surprises from the sale and even when I was concerned about a potential problem after the sale, they stood by it and the service manager Justin took care of me. Sassan was also fair to me after I decided to get an extended coverage so overall I had a good experience. More
Your dealership is the reason people dislike car dealers. Arrogance and tone deafness about the car industry. Arrogance and tone deafness about the car industry. More
We have always received exemplary service from Bill Kay Staff, we have been customers for 15 years ! Staff, we have been customers for 15 years ! More
David and James Otten were professional and courteous. Will refer them both for service needs. Will refer them both for service needs. More
David was very helpful and informative I was treated with respect and informed of my vehicles progress every step of the way . After my car was was looked at for a piece of metal in my tire causing a flat Da respect and informed of my vehicles progress every step of the way . After my car was was looked at for a piece of metal in my tire causing a flat David informed me that it was fixed and I didn’t need to buy a new tire that was awesome but that the other part of my service would take a little bit more time waiting for a part thank you David. Bill Kay Service department was great very comfortable atmosphere in the waiting area The night drop off service was great also so far I’ve been very happy with this dealership. Looking forward to long term business with them. More
I was completely satisfied with the service . Thanks David .why is it a fifteen word minimum sometime less said ! Thanks David .why is it a fifteen word minimum sometime less said ! More
Great service quick and easy they did a firt oil change and updated on the truck all good and updated on the truck all good More
I brought my car in with some serious issues. Technician handled recalls, engine replacement, and warranty coverage perfectly. Jasmine and Justin took great care of me on the front end. Excellent Technician handled recalls, engine replacement, and warranty coverage perfectly. Jasmine and Justin took great care of me on the front end. Excellent experience throughout. More