Back

Bill Jacobs MINI - Service Center

Naperville, IL

5.0
554 Reviews

554 Reviews of Bill Jacobs MINI - Service Center

Sort by
September 30, 2024

Bill Jacobs Mini is a very clean and neat facility. All employees are friendly and professional. Mitch Shefveland is the Service Manager that I have worked with for several years and he always provid More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi Mike, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 26, 2024

I had white glove service to pick up my car for a checkup. The entire process was simple and efficient. Mitch suggested preventative measures, which I chose to decline until my next service appointme More

by buttonmum22147
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. If you have any further questions, please give us a call. We're always happy to help!

September 25, 2024

Appreciate how professional my entire experience has been. My service advisor, Mitchell Shefveland , was both friendly and easy to deal with. I was also kept updated on the progress of the work. More

by Jd4984879
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland in service
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 25, 2024

Bill Jacobs MINI has provided me with consistent quality service since 2013. They provide honest and professional sales and service. More

by Tony P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi Tony, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 24, 2024

Steven Erazo is always great to work with. He is so polite and never makes me feel forced to get everything done at once More

by micahel
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi Micahel, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. Please don't hesitate to reach out if there's anything additional we can do for you.

September 24, 2024

I know I can always count on Steven Erazo when I go to Bill Jacobs Mini - very helpful More

by calvin
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi Calvin, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. We are always more than happy to assist you if anything else comes up. Take care!

September 24, 2024

Bill Jacobs Mini is such a great dealership. Great advisors. Steven Erazo was amazing and I had such a great experience More

by chrisdeo
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 24, 2024

I went to get my car looked at and was helped by Steven Erazo - he was great! More

by kendall
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi Kendall, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. If you have any further questions, please give us a call. We're always happy to help!

September 11, 2024

I took my car into Bill Jacobs Mini to get my car serviced and the amazing Steven Erazo helped me out. More

by taylor
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi Taylor, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

Nov 14, 2024 -

Bill Jacobs MINI responded

Hi Taylor, thank you for taking the time to leave a review for us at MINI Service Center. We're happy we could meet your expectations!

September 11, 2024

I had a great experience with the friendly staff and clean dealership. My advisor Steven Erazo was very helpful. More

by whitney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi Whitney, we're happy to hear you had such a great experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

Nov 14, 2024 -

Bill Jacobs MINI responded

Whitney, we are very happy we could provide you with a positive experience! We're looking forward to your next visit with us!

...
5
...