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Bill Jacobs MINI - Service Center

Naperville, IL

5.0
553 Reviews
Call Service Center (630) 717-6464

553 Reviews of Bill Jacobs MINI - Service Center

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January 19, 2025

Bill Jacobs mini is Fair,reliable,and very professional. Mitch S. Is a very patient and knowledgeable service Advisor. Thank U Jacobs Mini!🚗🚗🚗 More

by Maternitysweetjack
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Zaragoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Jacobs
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Jan 19, 2025 -

Maternitysweetjack responded

Bill Jacob’s Mini has kept me returning as a client for many years and the purchase of 5 new minis! THX! 🚙🚙🚙

January 17, 2025

Outstanding service. Bill Jacobs Naperville went above and beyond working with Mini NA on recall work. Good communication and follow up. Some parts take a while to come i More

by JD Goddard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland, service lead, George, tech
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December 30, 2024

Great experience. My advisor Mitchell Shefveland was very nice, professional and thorough. They got me in right away. More

by mhurm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Report | Print
December 30, 2024

Mitch shfveland has consistently provided exceptional service as an automotive service advisor. They are always available, informative, and take great care of all my vehicles. More

by iangiebel
Recommend Dealer
Yes
Employees Worked With
Mitch shefveland
Report | Print
December 11, 2024

Mitchell Shefveland is highly recommended! He explains everything in detail and makes sure everything is correct. Thanks Mitch! More

by jmo1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Report | Print
November 29, 2024

Mitchell was an excellent service rep and explained all my options for the current oil change and for future services needed More

by Harpo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Report | Print
November 22, 2024

Courteous and thoroughly explained repair options along with reasonable recommendations. Mitch Shefveland followed up well. More

by Lare1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Zaragoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 22, 2024

Customer service is excellent. Very clean. Friendly. Mitch is a super service agent. Explains everything nice and courteous. More

by bubbacs
Recommend Dealer
Yes
Employees Worked With
Mitch service rep.
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October 31, 2024

Steven Erazo is a great service advisor. He made the experience getting my car serviced so seamless More

by ramses
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 31, 2024

I went in to get my car serviced and was helped by the advisor Steven Erazo. Recommend! More

by tyler
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi Tyler, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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