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Bill Jacobs MINI - Service Center

Naperville, IL

5.0
561 Reviews

561 Reviews of Bill Jacobs MINI - Service Center

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May 13, 2025

Great service and very nice informative and knowledgeable staff members. I appreciated the briefing about my car engine. More

by Gweber2965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
May 05, 2025

Mitch is always helpful and never presses for any unnecessary add on services. He also keeps me on track with what is suggested for preventative measures. I appreciate his honesty when I make my ap More

by stacynromy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
May 05, 2025

Mitch is the best. Always on time, communication is great and he is very thorough. More

by margo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
April 29, 2025

Mitch and his team went beyond to save my vehicle from the abyss, with patience, understanding and trustworthy advice. Car repairs can be more difficult and taxing on your soul than we can sometimes handl More

by michaelvivirito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
April 29, 2025

My service advisor kept me well in the loop on status, next steps and timing. He went to bat for some warranty claims in addition to making sure I had a loaner. More

by jftobolski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
April 17, 2025

The service Advisor, Mitch Shefveland was so accommodating and professional. Definitely in good hands here. More

by loukookachoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elgan Erastus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Shefveland
April 16, 2025

Mitch was awesome. He thoroughly explains everything and makes his clients feel welcome every time. Highly recommend! More

by jmo1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
April 10, 2025

Good communication and explanation of services that need to be done. I appreciate them bringing me to the car to show me step by step what they look for. More

by owend819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
January 24, 2025

Mitch S. has been a super service manager providing professional, personable and trustworthy help for the past six years we have owned our mini cooper s. More

by SharonS.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland, oversees service appointments
January 19, 2025

Bill Jacobs mini is Fair,reliable,and very professional. Mitch S. Is a very patient and knowledgeable service Advisor. Thank U Jacobs Mini!🚗🚗🚗 More

by Maternitysweetjack
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Zaragoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Jacobs
Jan 19, 2025 -

Maternitysweetjack responded

Bill Jacob’s Mini has kept me returning as a client for many years and the purchase of 5 new minis! THX! 🚙🚙🚙

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