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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,276 Reviews

1,276 Reviews of Bill Jacobs BMW - Service Center

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September 28, 2022

Thank you to Mike Alwin for always taking exceptional service in my vehicle Mike has been taking care of my car for years and is always professional. More

by Chris Eric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Sep 29, 2022 -

Bill Jacobs BMW responded

Hello there! We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 28, 2022

I will keep coming back here for the service I always receive! Always top notch More

by Morgan Taylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Oct 02, 2022 -

Bill Jacobs BMW responded

Hi Morgan, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 28, 2022

Great Service from Mike A, I will continue to have my car serviced at this location More

by Rita Jean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike A
Oct 02, 2022 -

Bill Jacobs BMW responded

Hi Rita, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 27, 2022

Thank you to Mike A for the continuing excellent service he provides, Mike always has the time for me to answer all my questions and take the time to show me what my vehicle will need. More

by Bingogeri777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike A
September 26, 2022

Donnie kaegebein solved my brake issue without any charges by putting it on rack and walking me through best solution. Great service! More

by Matthew.seeland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave mechanic also great
Sep 29, 2022 -

Bill Jacobs BMW responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 24, 2022

Working with Donnie was such a pleasure. He was very knowledgeable and helped me to understand exactly what my vehicle needed to get back on the road. I highly recommend working with him and More

by ObneyK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie
Sep 27, 2022 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Please don't hesitate to reach out if there's anything additional we can do for you.

September 24, 2022

Donnie K. impressed me with his knowledge and honesty. I will only come here for service from now on as long as I can deal with Donnie. He is the best! More

by Sherino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie K.
Sep 28, 2022 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 24, 2022

Donnie went above and beyond to ensure I had the best experience possible. The service was incredible.thank you Donnie you earned your self a forever customer. More

by Dangiolini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie K
Sep 28, 2022 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 23, 2022

Donnie is so knowledgeable and helpful. He really helped me understand the importance of the services and what was needed at the time of my visit and what I can address later. His communica More

by Griffin201
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie
Sep 25, 2022 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Please don't hesitate to reach out if there's anything additional we can do for you.

September 22, 2022

Great dealership ! Steven Erazo was a pleasure to work with, he was always helpful and explained the work that was being done on my car. More

by thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Sep 24, 2022 -

Bill Jacobs BMW responded

Hi Thomas, thank you for your kind review; we are happy to pass along your comments to Steven here at Bill Jacobs BMW! We are always more than happy to assist you if anything else comes up. Take care!

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