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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,146 Reviews
Call Service Center (630) 718-2860

1,146 Reviews of Bill Jacobs BMW - Service Center

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May 30, 2022

Great staff and very helpful and friendly. I had the chance to work with Steven and was satisfied with the service. More

by apatel39689
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jun 01, 2022 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! Please don't hesitate to reach out if there's anything additional we can do for you.

May 30, 2022

Steve Erazo was very friendly and helpful in explaining what service my car needed. Arranging for me to have a loaner car for the day made my day without my car easier. I enjoy working with him and recomme More

by taylor214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Erazo
Report | Print
Jun 01, 2022 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to Steve Erazo here at BMW Service Center! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 30, 2022

Took my vehicle in for servicing and the staff was very professional and efficient. I had the pleasure of working with Steven and he was very helpful. More

by carlosg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jun 01, 2022 -

Bill Jacobs BMW responded

Hi Carlosg, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Please don't hesitate to reach out if there's anything additional we can do for you.

May 30, 2022

Had a wonderful experience with the help from Steven. Very helpful and informative. Will be coming back for future service appointments ! More

by MorganM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jun 01, 2022 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to Steven here at BMW Service Center! If you have any further questions, please don't hesitate to reach out!

May 26, 2022

Thank you Mike A for all your help with my car. I know my car is in good hands with you. More

by Stella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike A
Report | Print
May 27, 2022 -

Bill Jacobs BMW responded

Hi Stella, thank you for your kind review; we are happy to pass along your comments to Mike A here at Bill Jacobs BMW! If you have any further questions, please don't hesitate to reach out!

May 25, 2022

Prompt friendly and fair service after diagnosis of service problem. Car repaired and delivered on schedule as promised. Bill and Alex were great to work with. More

by Rjd1947
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Earnest, Alex Flinn
Report | Print
May 26, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW

May 23, 2022

Mike Alwin always does a great job! Always recommend him to everyone. I can always count on him, even last minute emergencies More

by Art Arndt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
May 25, 2022 -

Bill Jacobs BMW responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

May 23, 2022

Nick Huerter did an awesome job in servicing my 2020 BMW X3. Really Impressive work.👍👍 More

by Heather
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Report | Print
May 25, 2022 -

Bill Jacobs BMW responded

Hi Heather, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We are always more than happy to assist you if anything else comes up. Take care!

May 22, 2022

Mike Alwin is the best, Mike always provides the best advice when maintaining my car, I’ve been working with Mike for years and it’s such a pleasure. More

by lnewberry23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
May 24, 2022 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!

May 22, 2022

Thank you to Mike Alwin for great service,Mike was able to get me in last minute when I had an emergency with my car. More

by Chris Eric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
May 24, 2022 -

Bill Jacobs BMW responded

Hi Chris, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW

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