Bill Jacobs BMW - Service Center

Had a maintenance scheduled and it went well. Steven Erazo was informative and let me know exactly what my car needed. Steven Erazo was informative and let me know exactly what my car needed. More

Enjoyed working with Steven Erazo, he kept me up to date on what my car was getting done. Very polite and helpful. on what my car was getting done. Very polite and helpful. More

Great service ! Steven Erazo was a pleasure to work with. Took my BMW in for regular maintenance and had a great experience. Steven Erazo was a pleasure to work with. Took my BMW in for regular maintenance and had a great experience. More

My service rep Donnie. K was excellent. He was very polite, kind, courteous and patient. He took his time to explain everything that was needed for my car and made sure t K was excellent. He was very polite, kind, courteous and patient. He took his time to explain everything that was needed for my car and made sure that I understood everything. More

Great service! Took my BMW in for regular maintenance. Donnie Kaegebein was on time and no pushy selling tactics, gave me only what I needed. Took my BMW in for regular maintenance. Donnie Kaegebein was on time and no pushy selling tactics, gave me only what I needed. More

Never had any problems with them, but came here to get my airbags fixed because of the recall. Everyone was very nice. Asked me if there was anything else going on with the car. Told them that my gas cap lig airbags fixed because of the recall. Everyone was very nice. Asked me if there was anything else going on with the car. Told them that my gas cap light came on. Had already run a code reader and replaced the gas cap, but the light was still coming on. They told me that they could run a diagnostic for $200 to see what might be wrong with it. Figured, why not. Real talk.... When I asked them what they found, they told me they found that the gas cap light is on and I should have somebody look at it for an extra $300. Hahaha. Wanted to be mad. But, that was legit funny. It was worth wasting $200, just for the story. If it ended there, they would still be five stars. But, now that they've done the airbag fix, the airbag lights come on and off from time to time. Sent them a message the day after picking it up to let them know. Someone called me from the dealership about a month later to offer me other services. Asked them about the message that I sent, they said somebody else will call me. Missed their call, but called them back. Told me to pay for another diagnostic to find out why my airbag lights are coming on. They weren't broken until Bill Jacobs "fixed" them. Asked to speak to someone about getting the problem addressed. They keep transferring me to someone named Eric Ryan. Told me that he was busy with other customers and will call me back. Have left several messages for him. Has been two days and, apparently, Eric still hasn't finished with that customer. Mad respect to Eric. That's dedication Bro. Hahaha. More

Donnie is a God-send. Easy to relate to, gets the job done no questions asked, overall one of the best service advisors I have ever had hands down. Easy to relate to, gets the job done no questions asked, overall one of the best service advisors I have ever had hands down. More

Donnie Kaegebein was the most professional, knowledgeable, and gregarious Service Advisor I have ever had. His style of engagement with me as a customer creates an environment of safety and gen knowledgeable, and gregarious Service Advisor I have ever had. His style of engagement with me as a customer creates an environment of safety and genuineness regarding my every concern. He was on point and let me know he was there for me as the customer. I will be purchasing my next BMW from Donnie! He's the perfect balance between business and a feel at home. More

I was recently in the service department for my first service on my new X5 I worked with Donnie Kaegebein and I cannot say enough about him. very knowledgeable and I felt comfortable with what I was told service on my new X5 I worked with Donnie Kaegebein and I cannot say enough about him. very knowledgeable and I felt comfortable with what I was told my vehicle needs. I’m new to BMW so I was hesitant on how the service process works but Donnie walked me through everything to make it as seamless as possible.I’m am very comfortable going forward and will continue to work with Donnie for all my service needs. More

My service advisor Donnie K went above and beyond with my latest service. Being timely, polite and professional, I could not have asked for a better experience. I recommend anyone to buy their next vehicle latest service. Being timely, polite and professional, I could not have asked for a better experience. I recommend anyone to buy their next vehicle from Bill Jacobs dealerships, especially BMW. More