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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,146 Reviews

1,146 Reviews of Bill Jacobs BMW - Service Center

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June 10, 2022

Had a great experience working with advisor Steven Erazo. Great communication and explained the service and future services my car would need. More

by miller356
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Jun 12, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 06, 2022

Jeff was great, very polite and efficient and explained everything and made sure I understood what to expect. More

by NS
Recommend Dealer
Yes
Employees Worked With
Jeff
Jun 08, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 06, 2022

Jeff Hulsebus did an excellent job going over the service, options and cost for the maintenance required. The maintenance team delivered the car earlier than expected. Everyone was knowledgeable and More

by JohnGreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
Jun 08, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

June 04, 2022

Service department was great! Nick was very knowledgeable and explained everything to me prior to doing any service on my car. I highly recommend! More

by Kdtmom23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Jun 06, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

Jun 06, 2022 -

Bill Jacobs BMW responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 04, 2022

Bill Jacobs always has customer satisfaction in mind and their service advisors are very professional. I am now two years into my ownership and have had all service taken care of by them. Not one time have More

by Lightndavoid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Murrar
Jun 06, 2022 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

Jun 06, 2022 -

Bill Jacobs BMW responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 04, 2022

The Service advisor was great. Their time management is very impressive. Get you in and out as quickly as possible in a very friendly way. More

by JC
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Jun 06, 2022 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jun 06, 2022 -

Bill Jacobs BMW responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 01, 2022

Very good dealership wonderful customer service very professional and helpful had a great experience here. More

by BT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Jun 03, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

May 31, 2022

When I have any concerns about my vehicle, I take it to Nick H. He takes very good care of me every time I’m in for service. 10/10 Recommend. Dude is a rockstar! More

by JKopp36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick H
Jun 02, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 31, 2022

My service advisor, Jeff Hulsebus, did a great job explaining what my car was due for and kept me informed throughout the process. I will definitely be coming back to Bill Jacobs and continue to work More

by A. Ellis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
Jun 02, 2022 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jeff here at BMW Service Center! We look forward to your next visit! Take care!

May 30, 2022

Had a great experience getting my car serviced with the help of Steve. He was very knowledgeable and so polite. More

by shirley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Erazo
Jun 01, 2022 -

Bill Jacobs BMW responded

Hi Shirley, thank you for your kind review; we are happy to pass along your comments to Steve here at BMW Service Center! Please don't hesitate to reach out if there's anything additional we can do for you.

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