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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,150 Reviews
Call Service Center (630) 718-2860

1,150 Reviews of Bill Jacobs BMW - Service Center

Sort by
August 31, 2022

Steven Erazo was an amazing service advisor. He was very helpful and informative. Great experience More

by Roy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Sep 03, 2022 -

Bill Jacobs BMW responded

Hi Roy, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you have any further questions, please give us a call. We're always happy to help!

August 31, 2022

Thanks to Steven Erazo for providing excellent service. Dealership is great and I know I can count on them to continue providing a great experience. More

by Montez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Sep 03, 2022 -

Bill Jacobs BMW responded

Hi Montez, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 31, 2022

Had a great experience at Bill Jacobs BMW today. Came in with a brake concern and dealt with Nick H. He communicated everything to me throughout the whole process. I will be going to Nick H with all More

by JKopp36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick H
Report | Print
Sep 03, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 30, 2022

Mike A is the best , anytime I have a question or need to stop in to see him , Mike always takes the time to go over any questions I may have. More

by Bingogeri777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike A
Report | Print
Sep 02, 2022 -

Bill Jacobs BMW responded

Hello there! We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 29, 2022

Thank you Mike Alwin for getting me without an appointment and getting my car taken care of before my long road-trip. More

by lnewberry23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike A
Report | Print
Sep 01, 2022 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 29, 2022

Thank you to Mike A for getting me in last minute with a tire concern, Mike was quick to help me get in and out with my car fixed. More

by lnewberry23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Sep 01, 2022 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 28, 2022

Great service ! Steven Erazo was very helpful and polite. He explained everything my car needed . More

by inoyatovzarifjon88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Aug 31, 2022 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to Steven here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

August 28, 2022

The best dealership that I've been to. Service department is very professional and I would recommend this dealership. Steven Erazo was very helpful. More

by ruslanrotaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Aug 31, 2022 -

Bill Jacobs BMW responded

Hi, we are so happy to read such a great review about Bill Jacobs BMW! Feel free to reach out to us if you need anything. Have a wonderful day.

August 28, 2022

Steven Erazo was a pleasure to work with. He kept me informed on everything my car needed done. More

by mustafaanwar080
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Aug 31, 2022 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to Steven here at Bill Jacobs BMW! Feel free to reach out to us if you need anything. Have a wonderful day.

August 28, 2022

Service department was very helpful and courteous. Steven Erazo did a great job explaining the issues to me. Excellent service. More

by james
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Aug 31, 2022 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

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