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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,150 Reviews
Call Service Center (630) 718-2860

1,150 Reviews of Bill Jacobs BMW - Service Center

Sort by
September 15, 2022

Dealership is always very accommodating, service is great thanks to Steven Erazo - very helpful and polite. More

by adnan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Sep 18, 2022 -

Bill Jacobs BMW responded

Hi Adnan, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

September 13, 2022

Steven Erazo was very friendly and helpful in explaining what service my car needed. Recommend this advisor and dealership! More

by alex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Sep 15, 2022 -

Bill Jacobs BMW responded

Hi Alex, thank you for your kind review; we are happy to pass along your comments to Steven here at Bill Jacobs BMW! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

September 13, 2022

Steven Erazo was amazing! I give him my highest recommendation as he was very polite and explained well what my car needed to get done. More

by magdalena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Sep 15, 2022 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

September 13, 2022

I was provided with the utmost customer service by Steven Erazo. The dealership is beautiful, neat & clean. More

by cole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Sep 15, 2022 -

Bill Jacobs BMW responded

Hello, thank you for your kind words! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

September 13, 2022

Steven Erazo went above and beyond to make my experience servicing my car amazing! Very helpful. More

by ashok
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Sep 15, 2022 -

Bill Jacobs BMW responded

Hi Ashok, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

September 13, 2022

Great dealership! Clean and service was amazing. Steven Erazo was able to explain everything my car needed done and was very nice. More

by Venkat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Sep 15, 2022 -

Bill Jacobs BMW responded

Hello, thank you for your kind words! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

August 31, 2022

Shout out to Mike Alwin at Bill Jacobs BMW! Always provides 5-Star service and delivers what he promises. Thanks for making sure I never have any worries with my car. More

by Agnes W.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Sep 03, 2022 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

August 31, 2022

Great experience bringing my car in for service. Nick Huerter is the best. He made the process very smooth and was wonderful to work with. More

by Susie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Report | Print
Sep 03, 2022 -

Bill Jacobs BMW responded

Hi Susie, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you have any further questions, please give us a call. We're always happy to help!

August 31, 2022

Nick H went above and beyond with customer service and information provided, will recommend family/friends. More

by Kevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick H
Report | Print
Sep 03, 2022 -

Bill Jacobs BMW responded

Hello Kevin, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation, and have an amazing day!

August 31, 2022

Great dealership kept me informed of progress made on my car. Steven Erazo is the best More

by tyler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Sep 03, 2022 -

Bill Jacobs BMW responded

Hello Tyler, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

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