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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,272 Reviews
Call Service Center (630) 718-2860

1,272 Reviews of Bill Jacobs BMW - Service Center

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January 03, 2023

Mo took care of my service on my vehicle. He was very professional and very knowledgeable. I will be going back to him. More

by Gilbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo ALi
Report | Print
Mar 01, 2023 -

Bill Jacobs BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 03, 2023

Mo was my contact. Great communication and personality! He knows his stuff and I recommend him to all. Can't be beat - Top Notch - ask for Mo!! More

by cpcampos95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo Ali
Report | Print
Mar 01, 2023 -

Bill Jacobs BMW responded

Cpcampos95, we are glad we could help! We are always more than happy to assist you if anything else comes up. Take care!

January 02, 2023

Mo is definitely a valued asset to Bill Jacobs BMW … I recommend him for all your services. More

by ritaholman55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo Ali
Report | Print
Mar 01, 2023 -

Bill Jacobs BMW responded

Hi Ritaholman55, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 31, 2022

Service agent Donnie was great to work with. Donnie was respectful of my time and did a great job explaining the work that was completed. More

by Ms.Gibson
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi Gibson, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 31, 2022

Came in for routine service and had the pleasure of working with Donnie in service. Highly recommend!! More

by Mr.Davis
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi davis, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

December 31, 2022

My service rep Donnie did a wonderful job on not only taking care of my vehicle but also making sure I got to my next appointment in a timely manner More

by Rick
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi Rick, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 31, 2022

Came in for routine service. My service advisor Donnie exceeded all expectations. Highly recommend Bill Jacobs BMW. More

by Ms.Olson
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi Olson, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

December 31, 2022

Thank you to Mike Alwin for the outstanding service always provided, I know Mike can be counted on for the best advice on service. More

by malarskiandrew
Recommend Dealer
Yes
Employees Worked With
Mike A
Report | Print
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 30, 2022

Mike Alwin is the best, each service visit is always amazing, Mike keeps me up to date on anything my car needs . More

by lnewberry23
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 30, 2022

I absolutely loved working with Donnie in service. Extremely professional and patient. He took the time to answer all my questions. More

by Peter
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi Peter, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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