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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,151 Reviews

1,151 Reviews of Bill Jacobs BMW - Service Center

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September 24, 2022

Working with Donnie was such a pleasure. He was very knowledgeable and helped me to understand exactly what my vehicle needed to get back on the road. I highly recommend working with him and More

by ObneyK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie
Sep 27, 2022 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Please don't hesitate to reach out if there's anything additional we can do for you.

September 24, 2022

Donnie K. impressed me with his knowledge and honesty. I will only come here for service from now on as long as I can deal with Donnie. He is the best! More

by Sherino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie K.
Sep 28, 2022 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 24, 2022

Donnie went above and beyond to ensure I had the best experience possible. The service was incredible.thank you Donnie you earned your self a forever customer. More

by Dangiolini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie K
Sep 28, 2022 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 23, 2022

Donnie is so knowledgeable and helpful. He really helped me understand the importance of the services and what was needed at the time of my visit and what I can address later. His communica More

by Griffin201
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie
Sep 25, 2022 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Please don't hesitate to reach out if there's anything additional we can do for you.

September 22, 2022

Great dealership ! Steven Erazo was a pleasure to work with, he was always helpful and explained the work that was being done on my car. More

by thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Sep 24, 2022 -

Bill Jacobs BMW responded

Hi Thomas, thank you for your kind review; we are happy to pass along your comments to Steven here at Bill Jacobs BMW! We are always more than happy to assist you if anything else comes up. Take care!

September 22, 2022

Steven Erazo always provides excellent service and explains everything my car needs to get done. More

by will
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Sep 24, 2022 -

Bill Jacobs BMW responded

Hi Will, thank you for your kind review; we are happy to pass along your comments to Steven here at Bill Jacobs BMW! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 19, 2022

Russ Millard continues to offer us phenomenal service, even a few months after our car purchase. I’ve reached out with various questions and to get some details about parts and accessories. He always was More

by shane.feely
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Millard
Sep 21, 2022 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

September 17, 2022

I like the feel like family when I see Jacob Murrar in the service drive. He is always smiling and happy to help . Thank you so much. More

by Mohk87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Sep 20, 2022 -

Bill Jacobs BMW responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Take care!

September 17, 2022

Jacob was very helpful and knowledgeable. I’m very happy with my service and will definitely come back to him for my future service needs. More

by Bilalk1992
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Sep 20, 2022 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you have any further questions, please give us a call. We're always happy to help!

September 15, 2022

Went in to get my car serviced and the advisor Steven Erazo was very helpful. More

by peter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Sep 18, 2022 -

Bill Jacobs BMW responded

Hello Peter, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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