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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,270 Reviews

1,272 Reviews of Bill Jacobs BMW - Service Center

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January 20, 2023

Steven Erazo was amazing to work with. Highly recommend this dealership and advisor. Great experience. More

by mohammad
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Mar 02, 2023 -

Bill Jacobs BMW responded

Hello Mohammad, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We are always more than happy to assist you if anything else comes up. Take care!

January 11, 2023

Mo Ali was amazing as always it’s like having Mo side assistance on top of the road side assistance More

by Mo Alghabban
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo Ali
Mar 01, 2023 -

Bill Jacobs BMW responded

We appreciate your positive review about your recent experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!

January 11, 2023

.Highly-qualified service personnel. I recommend MO for all your service needs. JESS the cashier was also nice at check out More

by Joo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo, jessica
Mar 01, 2023 -

Bill Jacobs BMW responded

Joo, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We can't wait to see you again, have a great day.

January 09, 2023

Brought my BMW M2 in for service today. Staff assisted me immediately and everyone I encountered was courteous, friendly and attentive. Mike Alwin was my advisor who went over things with m More

by Matt B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Mar 01, 2023 -

Bill Jacobs BMW responded

Matt B, we are glad we could help! We hope to see you soon!

January 07, 2023

Jacob Murrar is awesome. I always hope to have you as my advisor. Best service and so professional when updating me on how my repairs are doing on my car. See in April with m More

by Naimajloony
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Mar 01, 2023 -

Bill Jacobs BMW responded

Naimajloony, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Thank you so much again for your feedback! We hope you have a great day!

January 07, 2023

Best service ever when I visit BMW. Only thing missing is the red carpet. Thank you Jacob Murrar when servicing my needs. More

by gazi3001
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Mar 01, 2023 -

Bill Jacobs BMW responded

Gazi3001, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Thanks again for taking the time to leave us this information about your recent visit. Take care!

January 07, 2023

My advisor Jacob Murrar got me in and out for my maintenance. Much appreciated like always. I love his honesty and he has a customer for life now. Love my new winter tires. More

by Faqrabawi44
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Mar 01, 2023 -

Bill Jacobs BMW responded

Faqrabawi44, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 06, 2023

Every time I visit Bill Jacobs BMW service department I deal with Moe in the service department. Reason being he always makes my visit a breeze. He is easy to deal with and very transparent and thanks to h More

by djeffecto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo Ali
Mar 01, 2023 -

Bill Jacobs BMW responded

Djeffecto, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 05, 2023

I deal with Mo in the Service Department. He’s my go to guy for multiple reasons .. deal with him and you will not be disappointed. More

by ninosyaro76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo Ali
Mar 01, 2023 -

Bill Jacobs BMW responded

Ninosyaro76, we are glad we could help! We hope to see you soon!

January 05, 2023

Had an excellent service experience with Moe being my service advisor, he know what he's talking about, treated my car as if it was his, thank Moe! More

by essa3891
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moe Ali
Mar 01, 2023 -

Bill Jacobs BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!

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