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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,153 Reviews

1,153 Reviews of Bill Jacobs BMW - Service Center

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October 26, 2022

Donnie and the rest of the service team exceeded my expectations. They fought to get my vehicle repaired under warranty when it was denied initially. I’ll be sure to only get my car serviced at this lo More

by jpekelder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Kaegebein
Oct 31, 2022 -

Bill Jacobs BMW responded

Hi Jpekelder, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 25, 2022

Bill Jacobs BMW is a great dealership! Steven Erazo was a great advisor and was very efficient and professional. More

by christina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Oct 31, 2022 -

Bill Jacobs BMW responded

Hi Christina, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 25, 2022

Donnie Bill is great! He makes bringing my car in for service quick and easy! He’s so knowledgeable! Thanks Donnie for all you do! More

by taishafox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie
Oct 31, 2022 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to Donnie here at Bill Jacobs BMW! We are always more than happy to assist you if anything else comes up. Take care!

October 24, 2022

Mike Alwin was a pleasure to deal with while servicing my BMW M2. He was thorough, friendly and professional explaining services needed. Even though there are closer dealers, I'll always drive the extra 45 m More

by mattb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike A
Oct 30, 2022 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We hope you have a great day!

October 23, 2022

Took my car to Bill Jacob's for some service and I was not knowing what to expect but luckily Jacob Murrar took care of me and I left extremely satisfied More

by gazi3001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Oct 27, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 23, 2022

Bill Jacobs BMW knows how to take care of it customers and it starts with their employees. Jacob Murrar always does a great job servicing my cars. More

by Bilalk1992
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Oct 27, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 23, 2022

Bill Jacobs BMW is the best dealer i have ever visited. They are very clean and efficient. Jacob Murrar met me in the drive and took care of everything from start to finish. More

by Mohk87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Oct 27, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 15, 2022

I took my car to get serviced and had a great experience thanks to Steven Erazo. Very helpful and didn't feel pushed to do everything at once. More

by laura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Oct 18, 2022 -

Bill Jacobs BMW responded

Hi Laura, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 15, 2022

Bill Jacobs BMW is a great dealership. I had the pleasure of working with Steven Erazo and he was exceptional advisor. More

by rupak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Oct 18, 2022 -

Bill Jacobs BMW responded

Hi Rupak, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 15, 2022

Had a maintenance scheduled and it went well. Steven Erazo was informative and let me know exactly what my car needed. More

by randy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Oct 18, 2022 -

Bill Jacobs BMW responded

Hi Randy, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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