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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,153 Reviews
Call Service Center (630) 718-2860

1,153 Reviews of Bill Jacobs BMW - Service Center

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November 21, 2022

Great service at the Dealership. It was a very busy day at the dealership. Yet, I was helped very quickly by Bill Earnest Client Advisor without any prior appointment in the after More

by 5LuBMW7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Earnest
Report | Print
Nov 23, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

November 20, 2022

Mike A gave me stellar service on my BMW. I love the service every time I come! More

by Morgan Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Nov 23, 2022 -

Bill Jacobs BMW responded

Hello Morgan, we're happy to hear you had such a positive experience with our team! Thanks again for taking the time to leave us this information about your recent visit. Take care!

November 19, 2022

Cary Hass and Mo Ali are my go to guys at this dealership. Always a simple straight forward process with these guys! Keep up the good work! More

by william.romans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo Ali
Report | Print
Nov 22, 2022 -

Bill Jacobs BMW responded

Hi William, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We hope to see you soon!

November 19, 2022

Donnie Kaegebein was very helpful in getting my car through the shop in a timely manner and was very communicative about the whole process. Would recommend you ask for him as your advisor. More

by aj22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Kaegebein
Report | Print
Nov 22, 2022 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We look forward to your next visit! Take care!

November 19, 2022

Service was prompt and communication was clear. The complimentary wash was a nice perk. Highly recommend Donnie as a service rep. More

by boellis87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Kaegebein
Report | Print
Nov 22, 2022 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW

November 18, 2022

I was very impressed on how quick Jacob Murrar serviced my car yesterday without an appointment . Thank you so much. More

by Shamimpatel
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Report | Print
Nov 23, 2022 -

Bill Jacobs BMW responded

Hi Shamimpatel, we're happy to hear you had such a positive experience with our team! We hope to see you soon!

November 18, 2022

Mo in service was very helpful in getting my car ready for winter. Expert service! More

by tamekapatterson71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo Ali
Report | Print
Nov 23, 2022 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 15, 2022

Mo in service is amazing and always takes care of my automotive needs in a professional manner. More

by NICKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo
Report | Print
Nov 22, 2022 -

Bill Jacobs BMW responded

Hi Nicki, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you're ever in need of more help, please let us know!

November 15, 2022

Mike and Giovonna were great to deal with and very responsive to our questions. We were very happy with our experience! More

by bdvo10
Recommend Dealer
Yes
Employees Worked With
Giovanna, Mike A.
Report | Print
Nov 22, 2022 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you're ever in need of more help, please let us know!

November 05, 2022

Nick Huerter did a great job when I brought my x5 in for some service. More

by Jmick6781
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Report | Print
Nov 11, 2022 -

Bill Jacobs BMW responded

Hello, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

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