Back

Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,154 Reviews

1,154 Reviews of Bill Jacobs BMW - Service Center

Sort by
October 25, 2024

My service visit went exceptionally well. This was my first experience at Bill Jacobs BMW. Alex Flinn gets 5 stars. He was so helpful and made me feel right at home. More

by Lindsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW

October 25, 2024

Excellent service by Jeff and his team. Always courteous , prompt, provides timely and accurate information and keeps me updated on the progress of the service. More

by vpanup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
Nov 14, 2024 -

Bill Jacobs BMW responded

Vpanup, your wonderful feedback and rating mean a lot to us. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

October 23, 2024

Alex has always been honest and super friendly. He explains all the services very well so my husband and I can make an informed decision. I like the no pressure tactics and what Bill Jacobs represe More

by Marlene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Marlene, thank you for taking the time to leave a review for us at Bill Jacobs BMW. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

October 23, 2024

Alex Flinn provides the highest quality of service. He goes above of what his job entails. I always leave the dealership satisfied with the service. I won’t go anywhere else. More

by Douglas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Hello Douglas, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

October 22, 2024

Friendly staff and very detailed service writer. Alex Flinn was very knowledgeable and made it easy to understand the service requirements of BMW. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi David, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 19, 2024

Amazing experience from start to finish with Donnie. I would highly recommend using this dealership in the future. More

by Gast
Recommend Dealer
Yes
Employees Worked With
Donnie
Nov 14, 2024 -

Bill Jacobs BMW responded

Gast, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Please don't hesitate to reach out if there's anything additional we can do for you.

October 19, 2024

Donnie in the service department was awesome. He was kind and very helpful. He was knowledgeable about the service. More

by Lutz
Recommend Dealer
Yes
Employees Worked With
Donnie
Nov 14, 2024 -

Bill Jacobs BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 19, 2024

Donnie made the whole service experience seamless. He explained the service and was upfront about what was needed on a vehicle. More

by Dalave
Recommend Dealer
Yes
Employees Worked With
Donnie
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Dalave, thank you for taking the time to leave a review for us at Bill Jacobs BMW. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

October 19, 2024

Excellent service by Donnie and Mike the shop manager. I was showed all recommended repairs which was nice. More

by Dan
Recommend Dealer
Yes
Employees Worked With
Donnie
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Dan, thank you for taking the time to leave a review for us at Bill Jacobs BMW. We're happy we could meet your expectations! We hope to see you soon!

October 19, 2024

Very friendly and efficient customer service by Donnie. I highly recommend and felt it was a great experience More

by Sara
Recommend Dealer
Yes
Employees Worked With
Donnie
Nov 14, 2024 -

Bill Jacobs BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

...
8
...