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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,269 Reviews

1,269 Reviews of Bill Jacobs BMW - Service Center

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March 07, 2023

I had a great experience dealing with Donnie and Mike. Donnie went out of his way to make sure my experience was good and I got everything I needed. More

by Craig
Recommend Dealer
Yes
Employees Worked With
Donnie
Mar 09, 2023 -

Bill Jacobs BMW responded

Craig, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 07, 2023

I had outstanding service provided by Donnie. He was attentive and knowledgeable. He will be my go to guy when it's time to get my vehicle serviced. More

by Lisa
Recommend Dealer
Yes
Employees Worked With
Donnie
Mar 09, 2023 -

Bill Jacobs BMW responded

Lisa, we are very happy we could provide you with a positive experience! We hope to see you soon!

February 28, 2023

Favorite dealership. The people are honest, knowledgeable and patient. Russ my client service advisor is the best. Highly recommend. More

by Jacquetta Ullah
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Russ,Millard,Kelly Donknu, Amir Hashemi,Mo Ali, Nic Cortellini and Christian Johnson
Mar 03, 2023 -

Bill Jacobs BMW responded

Hi Jacquetta, we are so happy to read such a great review about Bill Jacobs BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 28, 2023

Donnie was great. He was attentive and knowledgeable. Great follow up. The overall experience was wonderful. More

by Erin
Recommend Dealer
Yes
Employees Worked With
Donnie
Mar 03, 2023 -

Bill Jacobs BMW responded

Hi Erin, thank you for taking the time to let us know how we did. We hope you have a great day!

February 28, 2023

Very charismatic and beyond helpful throughout the entire service visit. Donnie made me feel comfortable and reassuring. More

by Steve
Recommend Dealer
Yes
Employees Worked With
Donnie
Mar 03, 2023 -

Bill Jacobs BMW responded

Hi Steve! We're so happy we were able to help you out! We hope to see you soon!

February 28, 2023

Steven Erazo was a great service advisor he made my experience very seamless. Great dealership. More

by mary
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Mar 03, 2023 -

Bill Jacobs BMW responded

Hi Mary, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

February 28, 2023

Thank you to Steven Erazo for making my car getting serviced so great ! I know I can count on him to help me out. More

by rodney
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Mar 03, 2023 -

Bill Jacobs BMW responded

Hi Rodney, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 28, 2023

Very clean and everyone is so nice and polite. I had the pleasure of working with Steven Erazo and he was amazing More

by lauren
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Mar 03, 2023 -

Bill Jacobs BMW responded

Hi Lauren, thank you for taking the time to let us know how we did. We hope you have a great day!

February 28, 2023

I had a pleasant experience from start to finish. Donnie made my service experience exceptional. More

by Charles.B
Recommend Dealer
Yes
Employees Worked With
Donnie
Mar 03, 2023 -

Bill Jacobs BMW responded

Hi Charles, thank you for taking the time to let us know how we did. We hope you have a great day!

February 28, 2023

Just wanted to say what an outstanding job done by my advisor Jacob Murrar. Great service. More

by Krystalsta
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Mar 03, 2023 -

Bill Jacobs BMW responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

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