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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,153 Reviews
Call Service Center (630) 718-2860

1,153 Reviews of Bill Jacobs BMW - Service Center

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December 17, 2022

Excellent customer service. Russ was very knowledgeable, always communicated with me looking out for what my needs and concerns were. More

by pcsadjust
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Millard, Alex Flinn, Anna Borzeck
Report | Print
Mar 01, 2023 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 17, 2022

Steven Erazo was a great help, very polite and professional. Definitely enjoy working with him. More

by tamira
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Mar 01, 2023 -

Bill Jacobs BMW responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

December 17, 2022

Really enjoyed working with Steven Erazo. He kept me updated while my car was getting serviced. More

by adam
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Mar 01, 2023 -

Bill Jacobs BMW responded

Adam, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 17, 2022

Experienced excellent customer service working with Steven Erazo. Great dealership and recommend coming to Bill Jacobs BMW. More

by sandra
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Mar 01, 2023 -

Bill Jacobs BMW responded

Hi Sandra, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

December 17, 2022

Came in today with a flat and I’m 3 hrs away from home. No appointment and Jacob Murrar took me in and got me back on the road in less than 1 hr. Much appreciated thank you. More

by Edwardgr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Report | Print
Mar 01, 2023 -

Bill Jacobs BMW responded

Edwardgr, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 17, 2022

Oil service plan for $199 for 3yrs of oil plan is great. Jacob Murrar offered this plan it it paid off. Thank for your recommendation. Much appreciated. More

by Abdelmansour89
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Report | Print
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

December 17, 2022

Jacob Murrar is fantastic. I love how he greets me in the drive and takes care of all my needs without a hesitation. I hope your always my advisor. More

by Bilalk1992
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Report | Print
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 12, 2022

Mo was awesome to deal with … came in for some simple stuff and he made our visit an ease. More

by celsovazquezadt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo Ali
Report | Print
Dec 14, 2022 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 03, 2022

I had an amazing experience with Bill Jacobs BMW. I highly recommend it! Excellent service and Joshua was great! More

by DanielaA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Schneider
Report | Print
Dec 05, 2022 -

Bill Jacobs BMW responded

Hello Danielaa, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 30, 2022

Came in with no appointment for a flat tire. Luckily they had the tire in stock and Donnie.K got me in and out in a timely manner More

by Nin
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Dec 01, 2022 -

Bill Jacobs BMW responded

Hello there! We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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