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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,153 Reviews

1,153 Reviews of Bill Jacobs BMW - Service Center

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December 25, 2022

I just had an awesome experience last week and can not express how much I appreciate their help. More

by Rita V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Alwin
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi Rita, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 24, 2022

My experience working with Donnie. K in service was superb. He greeted me with a smiling face and got me and my car in and out in a timely manner. More

by Paul
Recommend Dealer
Yes
Employees Worked With
Donnie
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi Paul, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 24, 2022

Donnie in service took the time to answer all my questions regarding my vehicle. Getting a loaner was a nice perk to. More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie. K
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi Paul, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 24, 2022

I took my car in for the regular 10,000 mile service. Donnie was friendly and welcomed me in as soon as I came in. Great service More

by Sammy
Recommend Dealer
Yes
Employees Worked With
Donnie, Dan
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi Sammy, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 24, 2022

Donnie in service order and put on a new tire all in the same day. Merry Christmas More

by Steve
Recommend Dealer
Yes
Employees Worked With
Donnie
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi Steve, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 22, 2022

Bill Jacobs is a great dealership and had a great experience working with Steven Erazo. More

by ashwin
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi Ashwin, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 22, 2022

Went to get my car serviced and had exceptional experience with the help from Steven Erazo. More

by patricia
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi Patricia, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 22, 2022

Went to get my car serviced and had a great experience working with Steven Erazo. Highly recommend. More

by darryl
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi Darryl, thank you so much for your positive comments about Bill Jacobs BMW! Thanks again for the recommendation, and have an amazing day!

December 22, 2022

Went to get my car serviced and worked with Steven Erazo. He was very helpful and I recommend this dealership More

by maha
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi Maha, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

December 22, 2022

Donnie was able to get our issue resolved, it took a while but he was always updating us on the status on the parts that needed to be ordered. Once the part arrived he was able to get it installed fairl More

by Anthony
Recommend Dealer
Yes
Employees Worked With
Donnie Kaegebein
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi Anthony, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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