Bill Jacobs BMW - Service Center

My relationship began with Client Advisor Bill Earnest over 20 years ago at Bill Jacobs BMW. I have had my cars purchased from Bill Earnest and Bill Jacobs has serviced them. This time was another excep over 20 years ago at Bill Jacobs BMW. I have had my cars purchased from Bill Earnest and Bill Jacobs has serviced them. This time was another exceptional experience. I had taken my 1998 740 iL there for service. The service advisor Brendon, and the shop foreman Joe and Daniel took extreme car of my car. Not only did they fix the initial reason I brought the car in for but they also without hesitation addressed a different issue based upon our long standing relationship. It is this type of customer service both from the sales and service that I keep coming back to Bill Jacobs. I want to thank the leadership at Bill Jacobs including but not limited to Brian Kosanovich and Erick Ryan who obviously cascaded the importance of customer service to everyone at Bill Jacobs who continue to implement it flawlessly. Thanks again for such a wonderful long standing relationship which began over 20 years ago with the exemplary customer interaction I had and continue to have with Bill Earnest. Here is to another 20 years! Eric M. More

Donnie is an awesome advisor. He keeps me informed and let's me know what to expect. He goes above and beyond to get things done. He keeps me informed and let's me know what to expect. He goes above and beyond to get things done. More

Exceptional service. Donnie got me in and out in no time without an appointment. Truly was exceptional service that I have not received at any other dealer. A+ highly rec Donnie got me in and out in no time without an appointment. Truly was exceptional service that I have not received at any other dealer. A+ highly recommended More

Excellent service all the way around by Donnie. Solid dealership! This is my third purchase of a car & another great experience. Solid dealership! This is my third purchase of a car & another great experience. More

Donnie was calm, kind and honest. Friendly and knowledgeable, he talked through options and answered all my questions Friendly and knowledgeable, he talked through options and answered all my questions More

My entire experience was great. Donnie kept me informed from start to finish and was great to work with. Donnie kept me informed from start to finish and was great to work with. More

I came in for service in May 2023 and Brendon Chervinko was able to help me right away, even with me being an hour early. Brendon even made sure to ask if I was okay with a car wash.....YES PLEASE!!!! was able to help me right away, even with me being an hour early. Brendon even made sure to ask if I was okay with a car wash.....YES PLEASE!!!! More

Thank you to Mike Alwin for the incredible service and the attention to detail , each visit is a pleasure and always seamless, great service team. the attention to detail , each visit is a pleasure and always seamless, great service team. More

I have been associated with this dealership since I purchased my BMW X5. The experience always been fantastic! It’s beautifully organized and staffs are awesome and helpful! purchased my BMW X5. The experience always been fantastic! It’s beautifully organized and staffs are awesome and helpful! More