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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,154 Reviews

1,154 Reviews of Bill Jacobs BMW - Service Center

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February 13, 2023

Shaun was great and really easy to work with. He was helpful and kept me updated on my order consistently throughout the process. More

by Zakriya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Patterson
Mar 02, 2023 -

Bill Jacobs BMW responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW

February 13, 2023

Great service from the sales team (especially Bill Earnest) I special ordered the car and was kept updated every step of the way. Even had a slight hiccup after deliver which was dealt with promptly a More

by CysVet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
Mar 02, 2023 -

Bill Jacobs BMW responded

We appreciate your positive review about your recent experience with us! Thank you so much again for your feedback! We hope you have a great day!

February 13, 2023

Donnie's service was excellent. He was very helpful and pleasant. I would use him again as my service Advisor. More

by Mike
Recommend Dealer
Yes
Employees Worked With
Donnie
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi Mike, we are very happy to have provided you with such a positive experience! Thank you again for leaving us this response!

February 13, 2023

My service person Donnie is amazing. He was very attentive and quick to respond to all my questions. He really went above and beyond More

by Krissy
Recommend Dealer
Yes
Employees Worked With
Donnie
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi Krissy! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 11, 2023

I love how Jacob Murrar always meets me by my car when i come in for service with a smile. Very knowledgeable about how to take care of my needs. Much appreciated. More

by Mohk87
Recommend Dealer
Yes
Employees Worked With
Jacob Murrrar
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 11, 2023

Very helpful service today without and appointment. Jacob Murrar was very helpful and took care of my car needs. He got me back on the road within the hour. More

by gazi3001
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi Gazi3001! We're so happy we were able to help you out! We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW

February 01, 2023

My service rep Donnie did an amazing job. Performed my first oil change service and got my phone synced to the vehicle. More

by Samantha
Recommend Dealer
Yes
Employees Worked With
Donnie
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi Samantha, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW

February 01, 2023

Met with Mo in service. Needless to say I was pleasantly surprised by expertise, efficiency and level of customer service that he performed at! Very impressed on my first More

by mcyms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo Ali
Mar 02, 2023 -

Bill Jacobs BMW responded

Mcyms, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Feel free to reach out to us if you need anything. Have a wonderful day.

February 01, 2023

I had my x7 serviced at Bill Jacob's bmw , my service provider was Mo , needless to say I was a little nervous but Mo made me feel very comfortable with this whole experience. Thank you Mo and I apprecia More

by chato099
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi Chato099! We're so happy we were able to help you out! We are always more than happy to assist you if anything else comes up. Take care!

February 01, 2023

Mo Ali was awesome to work with. His Customer Service was great. He took the time to answer all of my questions in detail and made me feel comfortable going ahead with the service ne More

by yazzy.23
Recommend Dealer
Yes
Employees Worked With
Mo Ali
Mar 02, 2023 -

Bill Jacobs BMW responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out!

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