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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,154 Reviews
Call Service Center (630) 718-2860

1,154 Reviews of Bill Jacobs BMW - Service Center

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February 27, 2023

Great experience coming to Bill Jacobs BMW. My service advisor Steven Erazo was very accommodating and helpful. More

by robert
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Mar 02, 2023 -

Bill Jacobs BMW responded

Robert, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We can't wait to see you again, have a great day.

February 27, 2023

Steven Erazo did an amazing job. He kept me updated on my car getting serviced, so I knew what was going on the entire time. More

by angie
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Feb 28, 2023 -

Bill Jacobs BMW responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW

February 27, 2023

Steven is amazing! So polite and was able to get my car serviced quickly. Great experience coming to Bill Jacobs BMW. More

by gill
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi Gill! We're so happy we were able to help you out! Thanks again for taking the time to leave us this information about your recent visit. Take care!

February 27, 2023

I know I will always have a good experience coming to Bill Jacobs. Steven Erazo was very helpful and made my experience amazing. More

by gregory
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Mar 02, 2023 -

Bill Jacobs BMW responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 27, 2023

Thank you Mike A for taking care of my car and getting it in and out. Always a great experience dealing with Mike A. More

by malarskiandrew
Recommend Dealer
Yes
Employees Worked With
Mike A
Report | Print
Feb 28, 2023 -

Bill Jacobs BMW responded

Hi Malarskiandrew! We're so happy we were able to help you out! Until the next time we meet, take care!

February 25, 2023

Thank you Mike Alwin for always taking the time to go over my vehicles needs, Mike has been my advisor for years and has always been responsive and great to work with. More

by Bingogeri777
Recommend Dealer
Yes
Employees Worked With
Mike A
Report | Print
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

February 25, 2023

Thank you to Mike Alwin for taking my car in last minute when I had a flat tire before my trip, Mike was great in getting me in and back on the road quickly. More

by lnewberry23
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Mar 07, 2023 -

Bill Jacobs BMW responded

Hi Lnewberry23, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW

February 25, 2023

Mike Alwin is fantastic. I always come back because of his stellar service. Thank you! More

by Morgan Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Mar 07, 2023 -

Bill Jacobs BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!

February 25, 2023

Thank you to Mike Alwin for taking care of my BMWs, Mike has been my guy for years and he is always top notch More

by Rita V
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
February 14, 2023

Mo is great to work with. He always makes my visits a breeze. Keep up the good work. Thanks! More

by azeema1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo
Report | Print
Mar 02, 2023 -

Bill Jacobs BMW responded

Azeema1988, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW

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