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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,154 Reviews

1,154 Reviews of Bill Jacobs BMW - Service Center

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October 28, 2024

Donnie, my service rep provided excellent service, communicated every step of the way i and made sure and I was satisfied with the work. More

by briansmith12
Recommend Dealer
Yes
Employees Worked With
Donnie
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, we strive for 100% satisfaction and it is great to see you had such a positive experience. Please don't hesitate to reach out if there's anything additional we can do for you.

Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, your satisfaction is our top priority. Feel free to reach out to us if you need anything. Have a wonderful day.

October 28, 2024

Alex Flinn really makes the experience personable. He makes suggestions based on the kind of driver you are and how you use the car. Very trustworthy and knows a lot about BMW. More

by Lucio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day.

Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

October 27, 2024

I love how Jacob Murrar always meets me by my car when i come in for service with a smile. Very knowledgeable about how to take care of my BMW cars and maintenance needs. Service is always great. More

by Mohk87
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

October 27, 2024

Awesome job at Bill Jacobs BMW. Jacob in service always amazes me on how quick he could service my needs with great experience. More

by Abdelmansour89
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 27, 2024

Jacob Murrar is fantastic. I love how he greets me in the drive and takes care of all my needs without hesitation.Thank you so much. Always a pleasure working with Jacob and th More

by Bilalk1992
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

October 27, 2024

Mike Alwin and the Bill Jacobs service team continue to provide incredible service each visit, everyone is always so helpful and great to work with. More

by Jeff Thomas
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Jeff, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 27, 2024

It’s a blessing having Jacob Murrar as my service guy. He always does a great job and always makes my visit easy. Will always recommend my friends and family to you. Love the new design of the IX. More

by Ojarrar10
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do!

October 27, 2024

I called Jacob in service stating my brake light came on and I was panicking. He assured me not to worry and got me in within the hour and took care of my concern. Your the best as always, thank you. More

by Faqrabawi44
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 27, 2024

Bill jacobs has the best employees. Jacob Murrar in the service department and team always amazes me. More

by gazi3001
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

October 25, 2024

Jeff is wonderful. He has the best customer service ! I always feel welcome and comfortable . Jeff deserves a raise 😉 More

by laurenwalker73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Nov 14, 2024 -

Bill Jacobs BMW responded

Laurenwalker73, we're so glad that we were able to go above and beyond your expectations! We look forward to your next visit! Take care!

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