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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,269 Reviews
Call Service Center (630) 718-2860

1,269 Reviews of Bill Jacobs BMW - Service Center

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July 01, 2023

Jacob Murrar amazing service thank you. You never disappoint me when I bring in my car for service. More

by Abeer_aqrabawi
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Report | Print
Jul 03, 2023 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff so supportive during your experience here at Bill Jacobs BMW. Please don't hesitate to reach out if there's anything additional we can do for you.

July 01, 2023

Awesome job and great service. Thank you Jacob Murrar. Thank you 🙏. The service is awesome and without an appointment. 👍 More

by hindsaleh44
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Report | Print
Jul 03, 2023 -

Bill Jacobs BMW responded

Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

June 30, 2023

Mo was great and got me in and out. Always takes care of my car … keep up the great work! More

by nalien2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo
Report | Print
Jul 03, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

June 30, 2023

Mo was awesome! My detail was fantastic and the customer service was excellent! Keep up the great work … thankyou! More

by rose_thomas110
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mo
Report | Print
Jul 03, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

June 30, 2023

Hands down best dealership I've visited. Honest and upfront and respected my time. When I go to upgrade in the future I'll be back!! Highly recommend Donnie in Service!! More

by Russell
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Jul 03, 2023 -

Bill Jacobs BMW responded

Hi Russell, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 30, 2023

Highly professional and extremely courteous. Excellent customer service by Donnie in the Service Department. Highly recommended. More

by Liz
Recommend Dealer
Yes
Employees Worked With
Donnie. K
Report | Print
Jul 03, 2023 -

Bill Jacobs BMW responded

Hi Liz, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 30, 2023

My service advisor Donnie was very professional and informative, communicated what needed to be done and the time necessary to complete the work. More

by Debbie
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Jul 03, 2023 -

Bill Jacobs BMW responded

Hi Debbie, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please don't hesitate to reach out if there's anything additional we can do for you.

June 30, 2023

Just wanted to thank Mo for the great service he he gave me when I brought my vehicle in. He was on point every time he called me and I really appreciate his honesty. More

by Djggofy21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo Ali
Report | Print
Jul 03, 2023 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff so supportive during your experience here at Bill Jacobs BMW. Please don't hesitate to reach out if there's anything additional we can do for you.

June 29, 2023

Great communication from my service rep, Donnie, from start to finish. I feel confident and safe working with him. More

by Miguel
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Jul 03, 2023 -

Bill Jacobs BMW responded

Hi Miguel, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

June 29, 2023

Excellent customer service. Very professional, wonderful overall experience. Donnie is a great listener and is personable. We will definitely recommend to friends and family. More

by Ms.Sharma
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Jul 03, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

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