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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,154 Reviews
Call Service Center (630) 718-2860

1,154 Reviews of Bill Jacobs BMW - Service Center

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March 15, 2023

Hats off to the guys over at Bill Jacobs Naperville five stars+. Our service experience was exceptional from beginning to end with Donnie and Dan!!! More

by Miguel
Recommend Dealer
Yes
Employees Worked With
Donnie,Dan
Report | Print
Mar 17, 2023 -

Bill Jacobs BMW responded

Hi Miguel, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 13, 2023

I highly recommend Mo as your service advisor, he was very helpful and thorough and made the process very easy. More

by Maryam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo Ali
Report | Print
Mar 16, 2023 -

Bill Jacobs BMW responded

Hi Maryam, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you have any further questions, please give us a call. We're always happy to help!

March 11, 2023

NICK HUERTER IS AN AWESOME SERVICE ADVISOR. HE GOT ME IN FOR SERVICE ON THE SAME DAY. More

by TAYYLORMILES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NICK HUERTER
Report | Print
Mar 13, 2023 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

March 10, 2023

Excellent service and over all experience was great. My service advisor was extremely helpful and patient. More

by Emersonrodriguez526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Report | Print
Mar 13, 2023 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

March 10, 2023

Moe Ali has been an excellent service professional. He is very considerate and accommodating. I highly trust this dealership because of how transparent and helpful Moe is. More

by siddiqi_i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moe Ali
Report | Print
Mar 13, 2023 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

March 07, 2023

I had a great experience dealing with Donnie and Mike. Donnie went out of his way to make sure my experience was good and I got everything I needed. More

by Craig
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Mar 09, 2023 -

Bill Jacobs BMW responded

Craig, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 07, 2023

I had outstanding service provided by Donnie. He was attentive and knowledgeable. He will be my go to guy when it's time to get my vehicle serviced. More

by Lisa
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Mar 09, 2023 -

Bill Jacobs BMW responded

Lisa, we are very happy we could provide you with a positive experience! We hope to see you soon!

February 28, 2023

Favorite dealership. The people are honest, knowledgeable and patient. Russ my client service advisor is the best. Highly recommend. More

by Jacquetta Ullah
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Russ,Millard,Kelly Donknu, Amir Hashemi,Mo Ali, Nic Cortellini and Christian Johnson
Report | Print
Mar 03, 2023 -

Bill Jacobs BMW responded

Hi Jacquetta, we are so happy to read such a great review about Bill Jacobs BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 28, 2023

Donnie was great. He was attentive and knowledgeable. Great follow up. The overall experience was wonderful. More

by Erin
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Mar 03, 2023 -

Bill Jacobs BMW responded

Hi Erin, thank you for taking the time to let us know how we did. We hope you have a great day!

February 28, 2023

Very charismatic and beyond helpful throughout the entire service visit. Donnie made me feel comfortable and reassuring. More

by Steve
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Mar 03, 2023 -

Bill Jacobs BMW responded

Hi Steve! We're so happy we were able to help you out! We hope to see you soon!

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