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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,264 Reviews

1,264 Reviews of Bill Jacobs BMW - Service Center

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July 27, 2023

Mike A. and Bill Jacobs BMW are awesome! Mike A. is very attentive and responsive! There are never any surprises when he estimates work and the time promised More

by Agnes W.
Recommend Dealer
Yes
Employees Worked With
Mike A
Jul 30, 2023 -

Bill Jacobs BMW responded

Agnes, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 25, 2023

Brendon chervinko was great to work with. Overall great customer service. Keep up the good work. More

by John K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon chervinko
Jul 28, 2023 -

Bill Jacobs BMW responded

Hi John, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

July 25, 2023

Very efficient service experience with solid recommendations. Service advisor was Brendon Chervinko. Will plan to use for service again. More

by MG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Jul 28, 2023 -

Bill Jacobs BMW responded

Hi, thank you so much for your positive comments about Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

July 25, 2023

My service advisor Donnie was very professional and informative. He communicated on what needs to be done and the time necessary to complete the work. More

by Doug
Recommend Dealer
Yes
Employees Worked With
Donnie
Jul 31, 2023 -

Bill Jacobs BMW responded

Hi Doug, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

July 25, 2023

Donnie was my service advisor. He was prompt, courteous and professional and provided great service. I won't take my vehicle anywhere else More

by Colin
Recommend Dealer
Yes
Employees Worked With
Donnie
Jul 31, 2023 -

Bill Jacobs BMW responded

Hi Colin, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

July 25, 2023

Always love the service I get when I get my car serviced. Donnie was very easy to work with. More

by Demi
Recommend Dealer
Yes
Employees Worked With
Donnie
Jul 31, 2023 -

Bill Jacobs BMW responded

Hi Demi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

July 24, 2023

Had my second maintenance here. Everything went smoothly and I got my car way before. Donnie told me that it would be finished. I love the complementary car wash. I know it's just a More

by Fernando
Recommend Dealer
Yes
Employees Worked With
Donnie Kaegebein
Aug 21, 2023 -

Bill Jacobs BMW responded

Hi Fernando, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you have any further questions, please give us a call. We're always happy to help!

July 24, 2023

My service with BMW is always a great experience. Donnie my service advisor is always informative and goes above and beyond to ensure my needs are met. More

by Linda Jacobs
Recommend Dealer
Yes
Employees Worked With
Donnie.K
Aug 21, 2023 -

Bill Jacobs BMW responded

Hi Linda, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you have any further questions, please give us a call. We're always happy to help!

July 24, 2023

Absolutely awesome service provided by Donnie from start to finish. Quality and timely with a complimented car wash and complete explanation of the condition of my car. More

by Pam
Recommend Dealer
Yes
Employees Worked With
Donnie
Aug 21, 2023 -

Bill Jacobs BMW responded

Hi Pam, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you have any further questions, please give us a call. We're always happy to help!

July 22, 2023

Just went for regular service: easily set appointment only a few days out using the myBMW app, my service advisor, Brendon, was quick and organized, and the whole thing took less than 2 hours. More

by C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Aug 21, 2023 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

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