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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,154 Reviews

1,154 Reviews of Bill Jacobs BMW - Service Center

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May 24, 2023

Donnie was calm, kind and honest. Friendly and knowledgeable, he talked through options and answered all my questions More

by Beth
Recommend Dealer
Yes
Employees Worked With
Donnie
Aug 19, 2023 -

Bill Jacobs BMW responded

Beth, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 24, 2023

My entire experience was great. Donnie kept me informed from start to finish and was great to work with. More

by Dr.Walsh
Recommend Dealer
Yes
Employees Worked With
Donnie
Aug 19, 2023 -

Bill Jacobs BMW responded

Dr.walsh, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 17, 2023

I came in for service in May 2023 and Brendon Chervinko was able to help me right away, even with me being an hour early. Brendon even made sure to ask if I was okay with a car wash.....YES PLEASE!!!! More

by Taramcdanielcpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2023 -

Bill Jacobs BMW responded

Taramcdanielcpa, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 14, 2023

Thank you to Mike Alwin for the incredible service and the attention to detail , each visit is a pleasure and always seamless, great service team. More

by Michael Randazzo
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Jun 17, 2023 -

Bill Jacobs BMW responded

Hi Michael, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 13, 2023

I have been associated with this dealership since I purchased my BMW X5. The experience always been fantastic! It’s beautifully organized and staffs are awesome and helpful! More

by sandip.sau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Jun 17, 2023 -

Bill Jacobs BMW responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 13, 2023

I love how Jacob Murrar always meets me by my car when i come in for service with a smile. Very knowledgeable about how to take care of my needs. Much appreciated the great service and the loaner. More

by Mohk87
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Jun 17, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 13, 2023

Jacob Murrar is an outstanding service advisor. Always appreciate the quick response on my vehicle and getting updated throughout the process. Thank you so much for taking care of all my maintenanc More

by Mohammadbj94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Oct 03, 2023 -

Bill Jacobs BMW responded

Mohammadbj94, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! We hope to be of service to you again in the future. Best wishes, BMW Service Center

May 13, 2023

My advisor Jacob Murrar got me in and out for my maintenance. Much appreciated like always. I love his honesty and he has a customer for life now. Thank you for taking care of maintenance last minut More

by Faqrabawi44
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Jun 17, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 13, 2023

Jacob Murrar was an exceptional service advisor and Jackie at checkout made our visit flawless! Keep up the good work guys! More

by gazi3001
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Oct 03, 2023 -

Bill Jacobs BMW responded

If you have any further questions, please give us a call. We're always happy to help!

May 13, 2023

Jacob Murrar is fantastic. I love how he greets me in the drive and takes care of all my needs without a hesitation. I hope you’re always my advisor. Thank you so much. My car More

by Bilalk1992
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Oct 03, 2023 -

Bill Jacobs BMW responded

Bilalk1992, we are glad we could help! We hope to see you soon!

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