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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,300 Reviews

1,300 Reviews of Bill Jacobs BMW - Service Center

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February 27, 2025

Appreciate the service I received from Mike Alwin and everyone at Bill Jacobs BMW, everyone is extremely friendly and helpful each visit I make . More

by Michael Randazzo
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
February 27, 2025

Pleasure to work with and my vehicle is always done on time. Alex Flinn provides great service and is a big asset to Bill Jacobs BMW. More

by Francisco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
February 26, 2025

Alex Flinn provides great communication while my vehicle is being serviced. Text or email, he always makes sure you know what is going on. More

by Patricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
February 25, 2025

I really felt comfortable working with Alex Flinn. He explained everything very well and even showed me a couple new things I didn’t even know about on my BMW. More

by Melissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
February 25, 2025

I really loved the working space while I waited for my car service. Alex Flinn was great and kept me updated every 30min or so. Very good service and will definitely recommend this dealer. More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
February 24, 2025

This is one of the most customer friendly dealers. Alex Flinn treated me with professionalism and made me feel like I was part of the BMW family. More

by Michele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
February 24, 2025

I wanted to thank Alex Flinn again for helping me with my X5. He was able to get BMW to help out with an expensive repair. I really appreciated his efforts and going the extra mile. More

by Louis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
February 21, 2025

The sales, service, and parts departments are great. So many vehicles to choose from and the BMW accessories are really cool. My service guy Alex was awesome on service. More

by Tyler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
February 20, 2025

Excellent service and quality of work with Alex Flinn. I drive past two other dealerships to service at Bill Jacobs BMW. More

by Justin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
February 19, 2025

My last visit at Bill Jacobs BMW was very easy. I called Alex Flinn at set up the service and he provided great information while scheduling the appointment. More

by Phillip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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