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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,262 Reviews

1,262 Reviews of Bill Jacobs BMW - Service Center

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September 26, 2023

Great service from Mike A each time I come in, been working with Mike for years and always have been provided great service and will continue to service with Bill Jacob's. More

by Chris Eric
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Sep 29, 2023 -

Bill Jacobs BMW responded

Hi Chris, we're happy you found our staff to be so supportive during your experience here. We are happy to pass along your comments to the team here at Bill Jacobs BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 25, 2023

Highest recommendation. Donnie was a wonderful communicator who kept me informed on everything going on with my service. More

by Adam
Recommend Dealer
Yes
Employees Worked With
Donnie
Sep 28, 2023 -

Bill Jacobs BMW responded

Hi Adam, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

September 25, 2023

I received helpful suggestions and excellent service from My service advisor, Donnie. He helped me understand what needed to be done and updated me as needed. More

by Dennis
Recommend Dealer
Yes
Employees Worked With
Donnie
Sep 28, 2023 -

Bill Jacobs BMW responded

Hi Dennis, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We look forward to your next visit! Take care!

September 25, 2023

Donnie is an amazing service representative. He truly cares about his customers and knows the meaning of customer service. He is a natural at what he does. More

by Marie
Recommend Dealer
Yes
Employees Worked With
Donnie
Sep 28, 2023 -

Bill Jacobs BMW responded

Hi Marie, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We look forward to your next visit! Take care!

September 21, 2023

Super quick and helpful. Here for normal maintenance. Would recommend to bmw drivers. Thank you More

by anurag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Sep 27, 2023 -

Bill Jacobs BMW responded

Hi Anurag, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

September 16, 2023

Jacob Murrar is fantastic. I love how he greets me in the drive and takes care of all my needs without hesitation.Thank you so much. More

by Bilalk1992
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Sep 19, 2023 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We hope to see you soon!

September 16, 2023

Bill jacobs BMW is dealership that runs on all cylinders. Every time I visit its always busy and customers are taken care of in a timely fashion. Jacob Murrar takes care of me and its a blessing to have him More

by Ajarrar90
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Sep 19, 2023 -

Bill Jacobs BMW responded

Hi, thank you so much for the positive review! We hope you have a great day!

September 16, 2023

I love how Jacob Murrar always meets me by my car when i come in for service with a smile. Very knowledgeable about how to take care of my BMW cars and maintenance. Job well done like always. More

by Mohammad.khatib1987
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Sep 19, 2023 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!

September 16, 2023

Jacob Murrar is an outstanding service advisor. Always appreciate the quick response on my vehicle and getting updated throughout the process. Thank you so much for taking care of all my maintenanc More

by Mohammadbj94
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Sep 19, 2023 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!

September 16, 2023

It’s a blessing having Jacob Murrar as my service guy. He always does a great job and always makes my visit easy. Will always recommend my friends and family to you. Love the tech in my X7 and the sound s More

by Ojarrar10
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Sep 19, 2023 -

Bill Jacobs BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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