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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,154 Reviews

1,155 Reviews of Bill Jacobs BMW - Service Center

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June 30, 2023

Hands down best dealership I've visited. Honest and upfront and respected my time. When I go to upgrade in the future I'll be back!! Highly recommend Donnie in Service!! More

by Russell
Recommend Dealer
Yes
Employees Worked With
Donnie
Jul 03, 2023 -

Bill Jacobs BMW responded

Hi Russell, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 30, 2023

Highly professional and extremely courteous. Excellent customer service by Donnie in the Service Department. Highly recommended. More

by Liz
Recommend Dealer
Yes
Employees Worked With
Donnie. K
Jul 03, 2023 -

Bill Jacobs BMW responded

Hi Liz, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 30, 2023

My service advisor Donnie was very professional and informative, communicated what needed to be done and the time necessary to complete the work. More

by Debbie
Recommend Dealer
Yes
Employees Worked With
Donnie
Jul 03, 2023 -

Bill Jacobs BMW responded

Hi Debbie, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please don't hesitate to reach out if there's anything additional we can do for you.

June 30, 2023

Just wanted to thank Mo for the great service he he gave me when I brought my vehicle in. He was on point every time he called me and I really appreciate his honesty. More

by Djggofy21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo Ali
Jul 03, 2023 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff so supportive during your experience here at Bill Jacobs BMW. Please don't hesitate to reach out if there's anything additional we can do for you.

June 29, 2023

Thank you Mike A for the quick and efficient service appointment. Your knowledge and thoroughness is appreciated!! More

by antonina
Recommend Dealer
Yes
Employees Worked With
Mike A
Jul 03, 2023 -

Bill Jacobs BMW responded

Hi Antonina, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

June 29, 2023

Donnie is a great guy with exceptional service. He will get the job done and make sure you are taken care of. I would highly recommend Donnie More

by Ms.Sanders
Recommend Dealer
Yes
Employees Worked With
Donnie
Jul 03, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

June 29, 2023

Great communication from my service rep, Donnie, from start to finish. I feel confident and safe working with him. More

by Miguel
Recommend Dealer
Yes
Employees Worked With
Donnie
Jul 03, 2023 -

Bill Jacobs BMW responded

Hi Miguel, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

June 29, 2023

Excellent customer service. Very professional, wonderful overall experience. Donnie is a great listener and is personable. We will definitely recommend to friends and family. More

by Ms.Sharma
Recommend Dealer
Yes
Employees Worked With
Donnie
Jul 03, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

June 29, 2023

Bill Jacobs BMW always gives me excellent service. Mike Alwin is outstanding as always. Thank you More

by Rita Jean
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Jul 03, 2023 -

Bill Jacobs BMW responded

Hi Rita, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

June 29, 2023

Can’t say enough I get each time I bring my car in to Bill Jacobs BMW ,Mike Alwin is great and very knowledgeable, been working with Mike and no one else I’d rather work with. More

by Bingogeri777
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Jul 03, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

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