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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,257 Reviews

1,257 Reviews of Bill Jacobs BMW - Service Center

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December 23, 2023

I have had my car serviced at Bill Jacobs BMW multiple times. My service advisor Donnie is very professional, helpful and responsive. More

by Marissa
Recommend Dealer
Yes
Employees Worked With
Donnie
Dec 25, 2023 -

Bill Jacobs BMW responded

Hi Marissa, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW Service Center. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 23, 2023

Donnie was awesome to work with at this dealership. I would highly recommend him if you need service. More

by Carina
Recommend Dealer
Yes
Employees Worked With
Donnie
Dec 25, 2023 -

Bill Jacobs BMW responded

Hi Carina, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 23, 2023

We couldn't of asked for a more knowledgeable, likeable and professional person to work with than Donnie. He's a big part on why I bring my vehicle here. More

by Krass
Recommend Dealer
Yes
Employees Worked With
Donnie K
Dec 25, 2023 -

Bill Jacobs BMW responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 23, 2023

John Stout in service always takes great care of me and always gets things done right the first time More

by jnl21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stout
Dec 25, 2023 -

Bill Jacobs BMW responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Dec 25, 2023 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

December 15, 2023

My service advisor Brendon Chervinko was very knowledgeable and knew exactly what my BMW needed to keep running like new. Appreciate his efforts! More

by Ivan.flores74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendon Chervinko
Dec 16, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 10, 2023

Always Jacob Murrar does a great job servicing my BMW. Cleanest service department I had ever seen. Always a great experience. More

by gazi3001
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Dec 11, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Dec 11, 2023 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! We hope to be of service to you again in the future. Best wishes, BMW Service Center

December 05, 2023

Mike Collins in the service department is outstanding! His down-to-earth explanations make sense and you just know you’re in good hands. I’ve never been surprised or disappointed. Top rating earned. More

by ELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwaku Bentil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Collins
Dec 07, 2023 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, BMW Service Center

December 05, 2023

Jeff in the service center is the best! Honest, up front, and trustworthy. I wouldn’t trust my BMW to anyone else. He’s kept me safe on the road for many years. More

by katheryn.madden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Dec 06, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Until the next time we meet, take care!

December 05, 2023

Jeff was Courteous and well organized- prompt as well. He provided excellent service and is well mannered. More

by Jdoran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Dec 07, 2023 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We look forward to your next visit! Take care!

Dec 08, 2023 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Feel free to reach out to us if you need anything. Have a wonderful day.

November 30, 2023

thank you Mike A for a quick and efficient service visit. I can always rely on a great service at Bill Jacob’s. More

by lindseyamalarski
Recommend Dealer
Yes
Employees Worked With
Mike A
Dec 02, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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