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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,162 Reviews

1,162 Reviews of Bill Jacobs BMW - Service Center

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August 19, 2023

I purchased my vehicle here 3 years ago and have had all of my maintenance work done here as well. The team here at Bill Jacobs always provides excellent service and Jacob Murrar, my service advisor, has More

by Mike Mcfadden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Aug 23, 2023 -

Bill Jacobs BMW responded

Hi Mike, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We hope you have a great day!

August 19, 2023

Brought my car in this morning for a quick top off. Jacob Murrar recognized me in the drive after we spoke for a while I had him inspect my car. He told me everything was great took it upon himself to More

by Omarja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Aug 23, 2023 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We hope you have a great day!

August 19, 2023

Brendon did a great job of getting me in quickly and took care of everything from start to finish! I highly recommend using him for all your BMW needs! More

by Makskolodiyy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Aug 23, 2023 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We hope you have a great day!

August 19, 2023

Donnie at BMW went above and beyond to assist me with my car. He’s very professional and got my car repaired as quickly as possible He kept great communication every step of the way. More

by Frank
Recommend Dealer
Yes
Employees Worked With
Donnie
Aug 23, 2023 -

Bill Jacobs BMW responded

Hi Frank, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We hope you have a great day!

August 19, 2023

Wonderful service by Donnie, terrific people and excellent management, thank you for all you did. I enjoy going there. More

by Carrie
Recommend Dealer
Yes
Employees Worked With
Donnie. K
Aug 23, 2023 -

Bill Jacobs BMW responded

Hi Carrie, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We hope you have a great day!

August 19, 2023

Excellent service and communication with the staff and my service rep Donnie. Good option for resolving the problem and good price. More

by Maria
Recommend Dealer
Yes
Employees Worked With
Donnie
Aug 23, 2023 -

Bill Jacobs BMW responded

Hi Maria, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We hope you have a great day!

August 19, 2023

It’s a blessing having Jacob Murrar as my service guy. He always does a great job and always makes my visit easy. Will always recommend my friends and family to you. Love the tech in my X7 More

by Ojarrar10
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Aug 28, 2023 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 19, 2023

Came in with a flat tire and was taken care of right away. Jacob Murrar took care of it and washed it for me. Great service all around. More

by Shadi
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Aug 28, 2023 -

Bill Jacobs BMW responded

Hi Shadi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 01, 2023

Mr. Mo Ali, is a shining star of your service department. He exemplifies professionalism and sets the bar when it comes to customer service. Defintely impressed by his customer service and I will be recommen More

by mi577
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo Ali
Aug 03, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 31, 2023

Thank you Mike A for the great service experience. All was completed efficiently and timely. More

by Stella
Recommend Dealer
Yes
Employees Worked With
Mike A
Aug 02, 2023 -

Bill Jacobs BMW responded

Hi Stella, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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