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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,257 Reviews
Call Service Center (630) 718-2860

1,257 Reviews of Bill Jacobs BMW - Service Center

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January 16, 2024

My first service with Bill Jacobs BMW was great. They have plenty of loaner cars and my service person Alex Flinn was very helpful. More

by Victor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Jan 17, 2024 -

Bill Jacobs BMW responded

Hi Victor, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We hope you have a great day!

January 15, 2024

This was our first service experience with Alex Flinn. His service and knowledge of cars was professional. More

by Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Jan 16, 2024 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

January 13, 2024

Alex Flinn is what you should expect from a luxury brand. His knowledge and customer service are impeccable. More

by Harry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Jan 14, 2024 -

Bill Jacobs BMW responded

Hi Harry, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 11, 2024

My first service visit was very quick and painless. Working with Alex Flinn from service was great. I waited at the dealership while they worked on my car. 5 stars More

by Aaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Jan 12, 2024 -

Bill Jacobs BMW responded

Hi Aaron, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day.

January 10, 2024

It’s was a great experience. Alex Flinn was amazing and was able to save us a bunch of money. Definitely would recommend Bill Jacobs BMW. More

by Sarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Jan 12, 2024 -

Bill Jacobs BMW responded

Hi Sarah, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

January 04, 2024

Fast service friendly environment spotless showroom convenient location excellent experience very happy with BMW dealership More

by Ronaldsroka456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff hulsebus
Report | Print
Jan 06, 2024 -

Bill Jacobs BMW responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

December 31, 2023

Thank you to Mike Alwin for the exceptional service provided each service visit, Mike has great attention detail, appreciate the great service. More

by Jeff Thomas
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Jan 01, 2024 -

Bill Jacobs BMW responded

Hi Jeff, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We hope you have a great day!

December 31, 2023

I always get excellent service when I come here. This is why I keep coming back. Mike A keeps giving me excellent service. More

by Rita Jean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Jan 01, 2024 -

Bill Jacobs BMW responded

Hi Rita, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Thank you, and have a fantastic day!

December 30, 2023

Donnie was wonderful. Took the time to talk about and let me know exactly what the vehicle needed. Outstanding!!! More

by Mike
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Jan 01, 2024 -

Bill Jacobs BMW responded

Hi Mike, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

Jan 02, 2024 -

Bill Jacobs BMW responded

Hi Mike, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

December 30, 2023

Dependable prompt service. Donnie was awesome. I'm very happy with the work that was completed. More

by Vicky
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Jan 01, 2024 -

Bill Jacobs BMW responded

Hi Vicky, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Jan 01, 2024 -

Bill Jacobs BMW responded

Hi Vicky, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

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