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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,300 Reviews

1,300 Reviews of Bill Jacobs BMW - Service Center

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February 28, 2025

I would like to thank my service advisor Donnie for being helpful with all my questions. He was very informative and courteous. I will ask for him again during my next visit. More

by Juan
Recommend Dealer
Yes
Employees Worked With
Donnie.K
February 28, 2025

Great and fast service by Donnie, all the staff is very friendly, I really appreciated all their kindness and help! Made me feel special. More

by Jenee
Recommend Dealer
Yes
Employees Worked With
Donnie
February 28, 2025

Amazing service visit by Donnie and Dan the shop manager. Showing and going over my vehicle was a nice experience. More

by Adam
Recommend Dealer
Yes
Employees Worked With
Donnie
February 27, 2025

Donnie was my service advisor and was outstanding. Great customer service. Very acknowledgeable and easy to work with. More

by Lilly
Recommend Dealer
Yes
Employees Worked With
Donnie
February 27, 2025

Great experience from the beginning with Donnie. I received my car back the following day with all repairs completed and was updated in a timely manner. More

by Anita
Recommend Dealer
Yes
Employees Worked With
Donnie
February 27, 2025

My service advisor Donnie always updates me on service status and he has excellent working manners. More

by George
Recommend Dealer
Yes
Employees Worked With
Donnie
February 27, 2025

Hi Donnie, great service. Nothing you could have done any better. This was the best dealership I've ever been to. Thank you so much! More

by Sid
Recommend Dealer
Yes
Employees Worked With
Donnie
February 27, 2025

Donnie spent the time to ensure the issue was properly diagnosed and provide a great communication throughout my service visit. More

by Pablo
Recommend Dealer
Yes
Employees Worked With
Donnie
February 27, 2025

I enjoy servicing my BMW X3 with Alex. My wife and I really appreciate him spending his time to make sure we are taken care of. More

by DeJuan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
February 27, 2025

Alex Flinn is the best Advisor in service. My family and I have always worked with Alex over the years. Thank you for your hard work and giving us the best treatment. More

by Lukas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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