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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,140 Reviews
Call Service Center (630) 718-2860

1,140 Reviews of Bill Jacobs BMW - Service Center

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October 29, 2024

Thank you for the great service provided each time by Mike Alwin and the Bill Jacobs service team, amazing attention to detail . More

by Kevin R
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hello Kevin, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

Nov 14, 2024 -

Bill Jacobs BMW responded

Hello Kevin, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

October 29, 2024

My family has been servicing their cars with Alex Flinn for over 5 years. We always trust his advice and can call him whenever we have questions. We highly recommend him. More

by Maddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, it's experiences like yours that really keep us motivated! Please don't hesitate to reach out if there's anything additional we can do for you.

Nov 14, 2024 -

Bill Jacobs BMW responded

Hello, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation and have an amazing day!

October 29, 2024

Everyone is always nice and courteous and enjoy what they do. In order to help the customer. More

by wwwizz63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff in customer service
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

Nov 14, 2024 -

Bill Jacobs BMW responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 29, 2024

Thanks to Bill Jacobs BMW for great service, Mike Alwin and the entire team did an excellent job as always More

by Michael Randazzo
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Michael, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 29, 2024

Enjoy working with everyone at Bill Jacobs from sales to service. Customer service is top notch! More

by LG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harry Giaos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Hulsebus
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 28, 2024

The customer service is very consistent and they are always pleasant and thorough with their explanations of the work to be done. More

by Cathy J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t work with sales
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Cathy, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day.

October 28, 2024

Donnie, my service rep provided excellent service, communicated every step of the way i and made sure and I was satisfied with the work. More

by briansmith12
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, we strive for 100% satisfaction and it is great to see you had such a positive experience. Please don't hesitate to reach out if there's anything additional we can do for you.

Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, your satisfaction is our top priority. Feel free to reach out to us if you need anything. Have a wonderful day.

October 28, 2024

Alex Flinn really makes the experience personable. He makes suggestions based on the kind of driver you are and how you use the car. Very trustworthy and knows a lot about BMW. More

by Lucio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day.

Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

October 27, 2024

I love how Jacob Murrar always meets me by my car when i come in for service with a smile. Very knowledgeable about how to take care of my BMW cars and maintenance needs. Service is always great. More

by Mohk87
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

October 27, 2024

Awesome job at Bill Jacobs BMW. Jacob in service always amazes me on how quick he could service my needs with great experience. More

by Abdelmansour89
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

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