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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,169 Reviews

1,169 Reviews of Bill Jacobs BMW - Service Center

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September 29, 2023

Donnie is a fantastic service advisor. He took the time to explain everything I needed and texted me when my BMW was ready for pick up. More

by Lydia
Recommend Dealer
Yes
Employees Worked With
Donnie
Oct 02, 2023 -

Bill Jacobs BMW responded

Hi Lydia, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

September 29, 2023

My service advisor Donnie, was a pleasure to work with. He was friendly, courteous and answered all my questions that I had. Great experience overall. More

by Tim
Recommend Dealer
Yes
Employees Worked With
Donnie
Oct 02, 2023 -

Bill Jacobs BMW responded

Hi Tim, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

September 29, 2023

Thank you Nike A for the worry free service visit and making sure my vehicle is running properly. More

by lindseyamalarski
Recommend Dealer
Yes
Employees Worked With
Mike A
Oct 02, 2023 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

September 28, 2023

Thank you Mike A for taking care of my vehicle and making sure I made the right decisions More

by Stella
Recommend Dealer
Yes
Employees Worked With
Mike A
Sep 30, 2023 -

Bill Jacobs BMW responded

Hi Stella, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 27, 2023

Excellent service. Thorough and efficient! Were able to accommodate my schedule at the last minute. More

by X5 owner
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
Sep 29, 2023 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 27, 2023

Fantastic service experience from beginning to end. Brendon C and the entire service staff were a pleasure to work with. More

by rrohrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Alder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendon Chervinko
Sep 30, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 26, 2023

Thanks to Mike A and the entire service team for taking the time each service visit to go over all my service needs and provide the best advice on my car . More

by Bingogeri777
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Sep 29, 2023 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here We are happy to pass along your comments to the team here at Bill Jacobs BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 26, 2023

Great service from Mike A each time I come in, been working with Mike for years and always have been provided great service and will continue to service with Bill Jacob's. More

by Chris Eric
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Sep 29, 2023 -

Bill Jacobs BMW responded

Hi Chris, we're happy you found our staff to be so supportive during your experience here. We are happy to pass along your comments to the team here at Bill Jacobs BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 25, 2023

Highest recommendation. Donnie was a wonderful communicator who kept me informed on everything going on with my service. More

by Adam
Recommend Dealer
Yes
Employees Worked With
Donnie
Sep 28, 2023 -

Bill Jacobs BMW responded

Hi Adam, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

September 25, 2023

I received helpful suggestions and excellent service from My service advisor, Donnie. He helped me understand what needed to be done and updated me as needed. More

by Dennis
Recommend Dealer
Yes
Employees Worked With
Donnie
Sep 28, 2023 -

Bill Jacobs BMW responded

Hi Dennis, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We look forward to your next visit! Take care!

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