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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,169 Reviews
Call Service Center (630) 718-2860

1,169 Reviews of Bill Jacobs BMW - Service Center

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October 06, 2023

Brendon was wonderful to work with! Very professional and helpful. Service was fast and easy as well. More

by CBlaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Report | Print
Oct 08, 2023 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 30, 2023

Brendon Chervinko helped me diagnose issues I was having with my car and determine a cost effective plan to help get my car in great shape. More

by only1schu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Report | Print
Oct 02, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

September 30, 2023

Donnie is always friendly, professional and helpful. He really takes care of me when I need service. More

by Jim
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Oct 02, 2023 -

Bill Jacobs BMW responded

Hi Jim, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We hope to see you soon!

September 30, 2023

My appointment was on time and my service was done efficiently. Always great service with Donnie. More

by Clint
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Oct 02, 2023 -

Bill Jacobs BMW responded

Hello Clint, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 30, 2023

My service advisor Donnie was great. He was very professional. Had great customer service and left us with a great experience. More

by Bill
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Oct 02, 2023 -

Bill Jacobs BMW responded

Hi Bill, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We hope to see you soon!

September 30, 2023

John Stout and the whole service team are awesome and I always have complete confidence in all the services they perform More

by jnl21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stout
Report | Print
Oct 02, 2023 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We hope to see you soon!

September 30, 2023

My Advisor Donnie was fantastic. So helpful and polite. He explained what needed to be completed on the vehicle.Thanks for the excellent service. More

by Kelsey
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Oct 02, 2023 -

Bill Jacobs BMW responded

Hi Kelsey, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

September 29, 2023

Bought the car in for scheduled maintenance. As usual, everything went smoothly. Mike Alwin is always a pleasure to work with and there are never any surprises for me when I pick up my vehicle. More

by Agnes W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Alwin
Report | Print
Oct 01, 2023 -

Bill Jacobs BMW responded

Hi Agnes, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 29, 2023

Brendon was extremely helpful. Got me everything I needed and seems pretty trustworthy compared to other advisors I’ve dealt with in the past. More

by loula8901
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon
Report | Print
Oct 01, 2023 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

September 29, 2023

Excellent service advisor. Donnie, all work completed on time. Always have a free loaner to use while cars in the shop if needed. More

by James
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Oct 02, 2023 -

Bill Jacobs BMW responded

Hi James, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

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