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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,169 Reviews

1,169 Reviews of Bill Jacobs BMW - Service Center

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November 03, 2023

Service advisors are most professional, knowledgeable and courteous. My service advisor was Jeff Hulsebus. Top notch person. More

by lrpollock4074
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Trax
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 02, 2023

Have serviced both my BMWs here, and have had the greatest service advisers to deal with, specifically Brendon Chervinko. He goes above and beyond to make sure you're taken care of, so make sure you More

by JGKARRAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Nov 04, 2023 -

Bill Jacobs BMW responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We are always more than happy to assist you if anything else comes up. Take care!

October 31, 2023

Each time I come to Bill Jacobs BMW Mike Alwin gives me stellar service and a reason to keep coming back. More

by Ralwin270
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Nov 03, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Nov 03, 2023 -

Bill Jacobs BMW responded

Hi, we appreciate your positive review of your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

October 31, 2023

Thank you Mike A for taking good care of my vehicle. Always a pleasure working with you. More

by malarskiandrew
Recommend Dealer
Yes
Employees Worked With
Mike A
Nov 03, 2023 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. If you're ever in need of more help, please let us know!

October 30, 2023

Thank you for the great and speedy work on my vehicle. I can always count on you. More

by Stella
Recommend Dealer
Yes
Employees Worked With
Mike A
Nov 01, 2023 -

Bill Jacobs BMW responded

Hi Stella, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

October 30, 2023

Thank you to Mike for always taking the time to go over all the services needed each time in and the importance of having my maintenance performed. More

by Bingogeri777
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Nov 01, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, BMW Service Center

October 30, 2023

Mike Alwin is the best , always take great care of my vehicle and provides the best advice on all my service requirements,Mike is a pleasure to work with. More

by Chris Eric
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Nov 01, 2023 -

Bill Jacobs BMW responded

Hi Chris, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 30, 2023

John Stout and the whole service team are outstanding! No other service department comes close, thank you for always taking great care of me and my family. More

by jnl21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Nov 01, 2023 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! Please don't hesitate to reach out if there's anything additional we can do for you.

October 30, 2023

Donnie and the service department made it easy to get my BMW work done. Great service support and very accommodating. More

by Nick
Recommend Dealer
Yes
Employees Worked With
Donnie
Nov 01, 2023 -

Bill Jacobs BMW responded

Hi Nick, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 30, 2023

Donnie was very kind, efficient and helpful. He had me in and out as quick as possible. More

by Larry
Recommend Dealer
Yes
Employees Worked With
Donnie
Nov 02, 2023 -

Bill Jacobs BMW responded

Hi Larry, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Nov 02, 2023 -

Bill Jacobs BMW responded

Hi Larry! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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