Back

Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,255 Reviews

1,255 Reviews of Bill Jacobs BMW - Service Center

Sort by
March 30, 2024

Great service experience from beginning to finish. John was friendly and made sure my service visit was quick. More

by Will
Recommend Dealer
Yes
Employees Worked With
John. S
Apr 02, 2024 -

Bill Jacobs BMW responded

Hi Will, thank you for taking the time to let us know how we did. We hope you have a great day!

Apr 02, 2024 -

Bill Jacobs BMW responded

Hello Will, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

March 30, 2024

Excellent communication from are service rep John. He made sure the service was complete and the vehicle was washed. More

by Angie
Recommend Dealer
Yes
Employees Worked With
John
Apr 02, 2024 -

Bill Jacobs BMW responded

Hello Angie, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

Apr 02, 2024 -

Bill Jacobs BMW responded

Hi Angie, thank you for taking the time to let us know how we did. We hope you have a great day!

March 29, 2024

Alex was very helpful in accessing what was needed for repair. It allows my wife and I to budget and repair what is needed now. Alex spent time with us and we look forward to scheduling our next appointme More

by Andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Mar 31, 2024 -

Bill Jacobs BMW responded

Hi Andy, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Until the next time we meet, take care!

March 29, 2024

Donnie was great to work with. Kept me up to date and got me out on time. More

by Lee
Recommend Dealer
Yes
Employees Worked With
Donnie
Mar 31, 2024 -

Bill Jacobs BMW responded

Hi Lee, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We are always more than happy to assist you if anything else comes up. Take care!

March 29, 2024

Thank you Mike A for the exceptional service visit. My car is always well taken care of. More

by Stella
Recommend Dealer
Yes
Employees Worked With
Mike A
Mar 31, 2024 -

Bill Jacobs BMW responded

Hi Stella, thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do!

March 29, 2024

I’ve always had exceptional service at BillJacobs BMW. Brendon was knowledgeable (thanks to his years of technician experience) and helpful throughout the service process. I only service my BMWs at this d More

by Brandon
Recommend Dealer
Yes
Employees Worked With
Harry Giaos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendon Chervinko
Mar 31, 2024 -

Bill Jacobs BMW responded

Hi Brandon, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We hope you have a great day!

March 25, 2024

I like that my service advisor Alex Flinn was so accommodating. I didn’t have an appointment, but Alex made it possible to squeeze me in. I definitely appreciate his flexibility. More

by April
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Mar 27, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Thank you, and have a fantastic day!

Mar 27, 2024 -

Bill Jacobs BMW responded

Hi April, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

March 25, 2024

Jeff was fantastic. Very attentive and kept me up to date on activities and working through warranty work as well as service work. The work was completed quicker than I More

by todd.langeland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
Mar 27, 2024 -

Bill Jacobs BMW responded

Hi Todd, thank you for your kind review; we are happy to pass along your comments to the staff here at Bill Jacobs BMW! Please don't hesitate to reach out to us if there's anything more we can do!

March 25, 2024

Perfect as always Jeff is always a pleasure to deal with and makes sure my car is perfect. More

by Bam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
Mar 27, 2024 -

Bill Jacobs BMW responded

Hi Bam, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!

March 22, 2024

I had to bring my Husband’s car in for service the other day. Alex Flinn made the whole experience headache free. He was very knowledgeable and courteous. I highly recommend Alex for you next service. More

by Jennifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Mar 23, 2024 -

Bill Jacobs BMW responded

Hi Jennifer, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

Mar 24, 2024 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

...
45
...